Rowan Carey
Christchurch,CAN
Summary
Kia Ora! I'm currently a 19 year old student in my second year studying towards a Bachelor of Environmental Science. I've been working since I was 14, which has helped me develop a wide range of skills that have fostered a very productive and professional manner to my work. I have held multiple positions within the hospitality industry, which has given me experience in the majority of FoH and BoH tasks, as well as the ability to learn quickly. I am also very committed to fostering a good relationship with my coworkers and am very passionate about creating a positive workspace.
Overview
3
3
years of professional experience
Work History
Barista and Server
Omanu Golf Club
09.2023 - 02.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
FOH Team Member and Server
Good Home Gastropub
07.2022 - 09.2023
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
Assistant Manager at Pizza Hut
Pizza Hut Franchise
07.2021 - 07.2022
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Worked effectively in fast-paced environments.
- Was the direct line of contact between the customers and the business making sure all customers left satisfied and the businesses requirements were also met. As a branch of this I also learnt to assist unhappy customers.
Education
Bachelor of Science - Bachelor of Environmental Science
University of Canterbury
Christchurch, New Zealand, NZ11-2027
Skills
- Effective Time Management
- Friendly and outgoing
- Attention to detail
- Team player
- Exceptional customer service
- Safe food handling practices
- POS systems
- Order taking
- Problem-solving
Timeline
Barista and Server
Omanu Golf Club
09.2023 - 02.2024
FOH Team Member and Server
Good Home Gastropub
07.2022 - 09.2023
Assistant Manager at Pizza Hut
Pizza Hut Franchise
07.2021 - 07.2022
Bachelor of Science - Bachelor of Environmental Science
University of Canterbury
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