Rowan Walding

• Met with key clients and customers to scope work and quote work
• Set up health and safety documents from SSSP to JSA
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Supervised 15 staff members on a the Auckland Council Healthy Waters contract which was a reactive contract and planned maintenance works.
• Orchestrated staff during major flooding events to ensure drains were being unblocked and reduce flooding to eliminate habitable flooding and restore flow.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Boosted team morale and performance, organizing regular training sessions and motivational meetings.
• Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
• Managed diverse team, promoting inclusive work environment that leveraged individual strengths.

• Worked on a reactive based wastewater contract for Watercare.
• Carried out urgent dig ups and repairs of wastewater lines aswell as planned works.
• Worked on a call out roster to unblock drains after hours.
• Prepared groundwork for drain installation by expertly excavating trenches according to design plans while avoiding utility lines or structures.
• Demonstrated versatility in working with various types of drainage systems, including stormwater and sewer lines, to meet diverse project requirements.
• Assisted in training new team members on proper drain laying techniques, equipment usage, and safety protocols, contributing to a skilled workforce.
• Maintained clean job sites throughout each project phase, ensuring minimal disruption to surrounding areas.
• Cleaned main and secondary drains in homes and commercial buildings using cable or high-pressure water jets.
• Minimized environmental impact through responsible disposal of waste materials and adherence to sustainable practices in drain laying operations.
• Proactively identified potential hazards on job sites before they became critical issues, protecting both workers'' safety and project deadlines.
• Provided exceptional customer service by addressing concerns promptly and communicating effectively with clients throughout the project duration.
• Achieved customer satisfaction by completing high-quality drain installations that met or exceeded client expectations.

• Carried out repairs on drains on the Auckland Council Healthy Waters Contract.
• Worked on a callout roster during storm events unblocking drains to restore flow.