Rowyn Hocking
Rolleston
Summary
Shelter professional with solid background in providing compassionate and effective support in high-stress environments. Known for managing diverse client needs and resolving conflicts while maintaining safe and welcoming atmosphere. Strong focus on team collaboration and achieving results, with flexibility to adapt to changing needs. Confident around all types of dogs, passionate about their care.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Animal Shelter Worker and Customer Support
CHCH City Council
07.2015 - Current
- Care and wellbeing of impounded dogs (up to 30)
- Being confident around scared, stressed dogs - understanding how to help them
- Dealing with difficult, untrained dogs
- Dealing with dogs of all sizes, breeds, ages
- Cleaning their pens thoroughly, washing bedding, always ensuring they have fresh water
- Feeding
- Exercising the dogs, mixing the dogs
- Enrichment
- Trick training
- Rehoming
- Reuniting dogs with their owners, completing all the necessary paperwork, taking payments
- Meeting with potential new owners, taking them through the dog adoption process, making sure they are the right person for 'our' dog
- Arranging dogs to go up on Social media, using our photographer, but also providing day to day photos and videos to add to adoption posts
- Checking the health of the dogs, arranging vet treatment as required
- Teaching new staff the shelter processes and how to understand dog behaviour
- I have been at the shelter the longest and it is often up to me to make the day to day decisions regarding our dogs
Animal Management Officer
ChCh City Council
07.2012 - 07.2015
- Investigating complaints from customers, such as bitings, dog attacks on other animals, rushings, barkings and wanderings
- Registration checks/follow-ups
- Microchipping at the pound and in the field
- Education of dog owners
- Working with customers to help resolve issues
- Impounding dogs and straying stock safely and securely
- Welfare and care of animals
- Preparing files for Council Hearings or Court
- Assist with training of new staff
Senior Constable
Police
01.1993 - 01.2012
- Road Policing, shift worker (2007 – 2012)
- Based in Selwyn and Christchurch
- Drink driving, crashes, enquiries, interviewing and road safety
- Acting Sergeant whenever supervisor away – responsible for motivating and directing staff, assisting them at jobs, putting paperwork through and providing weekly reports to management
Dispatcher/Communicator
Southern Communications Centre
01.2004 - 01.2007
- High pressure job, dispatching up to 80 units at a time
- Creating jobs, prioritizing jobs while always considering staff safety
- Keeping complainants/victims appraised of what is happening at all times
Youth Aid Officer
Kilbirnie Community Policing Centre
01.2002 - 01.2004
- Dealing with youth offenders, children and young people who are in need of care and protection
- Prosecuting at Youth Court – presenting the Police case to the court to try to obtain a conviction
- Had to be fully knowledgeable of the law in the Children, Young Persons Act
General Duties Officer
Kilbirnie Community Policing Centre and Wellington Central Police Station
01.1993 - 01.2002
- Community type policing
- Creating solutions within the community to solve problems/crimes
- Acting sergeant role while supervisor away
Education
CHCH Girls High School
Skills
Dog Behaviour
Care and dog well being
Customer Service
Working as part of a team
Certification
Online Dog Behaviour course through Massey
Timeline
Animal Shelter Worker and Customer Support
CHCH City Council
07.2015 - Current
Animal Management Officer
ChCh City Council
07.2012 - 07.2015
Dispatcher/Communicator
Southern Communications Centre
01.2004 - 01.2007
Youth Aid Officer
Kilbirnie Community Policing Centre
01.2002 - 01.2004
Senior Constable
Police
01.1993 - 01.2012
General Duties Officer
Kilbirnie Community Policing Centre and Wellington Central Police Station
01.1993 - 01.2002
CHCH Girls High School
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