Roxanne Dandan
Frankton, Hamilton,Waikato
Summary
Dynamic and results-driven professional with a strong background in leadership, customer service, and community engagement. Over three years of experience as a Team Leader, Supervisor, and Community Development Assistant, with a proven ability to manage teams, build relationships, and drive outcomes. Skilled in client communication, problem-solving, and administrative support from a foundation as a Receptionist. Adept at working in fast-paced environments, coordinating with diverse stakeholders, and providing exceptional service. Passionate about real estate and committed to helping clients find the right property solutions with integrity and enthusiasm.
Overview
15
15
years of professional experience
Work History
Manufacturing Supervisor
Gallagher
Hamilton, WKO
10.2024 - Current
- Identified problems and implemented effective solutions.
- Maintained proper inventory levels.
- Completed production plans by scheduling and assigning personnel to daily tasks.
- Communicated job expectations and monitored employees.
- Conducted root cause analysis on production issues, identifying solutions that prevented future recurrence of similar problems.
- Maintained open lines of communication between management and staff, fostering trust and transparency throughout the organization.
- Reported tool, machinery and equipment issues to maintenance personnel.
- Monitored production schedules to ensure on-time delivery of products, meeting customer expectations consistently.
- Led continuous improvement initiatives by soliciting feedback from employees and incorporating their suggestions into the manufacturing process where feasible.
- Performed accident investigations.
- Supervised a team of skilled workers, providing guidance, training, and performance evaluation for continuous improvement.
- Improved production efficiency by implementing Lean Manufacturing principles and streamlining processes.
- Enhanced employee morale and retention by fostering a positive work environment and recognizing outstanding performance.
- Coordinated cross-departmental efforts to meet project deadlines, ensuring seamless operation.
- Collaborated with R&D to refine product designs for manufacturability, improving production feasibility.
Production Team Leader
Gallagher Group Ltd
Melville, Hamilton
03.2022 - Current
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Prepared reports and technical documentation of day-to-day production processes.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Inspected finished products for quality and adherence to customer specifications.
Production Team Member
Gallagher Group Ltd
Melville, Hamilton
02.2020 - 02.2022
- Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
- Minimized safety hazards and kept work areas inspection-ready by consistently picking up trash and excess materials.
- Set up, operated and maintained production machinery.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Assembled and tested various products to meet production requirements and quality control standards.
Production Operator
Ppl Plastic Solutions
Pukete, Hamilton
08.2019 - 02.2020
- Loaded supplies into machines by hand or by hoist.
- Set up and adjusted machines for day-to-day operations.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
Community Development Officer
Department Of Social Welfare And Development
Alabang, Philippines
08.2017 - 08.2018
- Communicated effectively with all different personalities and people in various job positions by being courteous, enthusiastic and offering clear feedback.
- Reviewed current procedures, identified areas of potential enhancement and implemented changes to improve overall effectiveness.
- Conducted online and in person research to identify community development opportunities.
Front Desk Receptionist
Max’s Restaurant
Laguna, Philippines
11.2010 - 05.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Graduate Diploma - Hotel, Motel, And Restaurant Management
Laguna State Polytechnic University
Philippines 04.2010
Skills
- Worker Training
- Cash Flow Analysis
- Continuous Improvements
- Personnel Management
- Production Planning
- Sanitation Regulations
- General Housekeeping
- Motivational Leadership
- Inventory Reports
- Organize Supplies
- Quality Inspections
Timeline
Manufacturing Supervisor
Gallagher
10.2024 - Current
Production Team Leader
Gallagher Group Ltd
03.2022 - Current
Production Team Member
Gallagher Group Ltd
02.2020 - 02.2022
Production Operator
Ppl Plastic Solutions
08.2019 - 02.2020
Community Development Officer
Department Of Social Welfare And Development
08.2017 - 08.2018
Front Desk Receptionist
Max’s Restaurant
11.2010 - 05.2011
Graduate Diploma - Hotel, Motel, And Restaurant Management
Laguna State Polytechnic University