Roxanne McMillan
Katikati,New Zealand
Summary
Strategic-minded and professional Account Manager promoting expertise in marketing paired with more than 10 years of field experience. Excels in streamlining processes to improve overall focus and efficiency. Valuable public speaker delivering benefits of products and services in personable presentations.
Overview
13
13
years of professional experience
Work History
Risk Account Manager
Capricorn Mutual (Business Insurance)
11.2021 - Current
- Focus to sell Business and Personal Protections ( Business / Personal Insurances.
- Attention to detail, listening to the Members needs and implementing successful protections
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favourable agreements for both parties.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Evaluated client needs and developed tailored solutions to their business needs.
- Presented professional image consistent with company's brand values.
- Achieved or exceeded company-defined sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Area Sales Manager
Autolink Group of Companies (Paint and Panel industry)
08.2020 - 10.2021
- Service Customers in the Bay of Plenty and Waikato areas
- Perform market research to identify prospective clients
- Assist in development and execution of the business development plan and ad hoc marketing campaigns
- Build a strong working relationship with customers to increase the potential business opportunities
- Understand the customer needs and propose Solutions accordingly
- Maintain customer accounts and increase average lines to generate new income and achieve the sales targets
- Plan, Achieve and control objectives
- Forward Planning
- Re-stock of Vehicle
- Achieving Sales targets and KPIs.
Regional Sales and Operational Manager
Rhodes Food Group (FMCG, Pies, Pastries and long life products)
12.2016 - 09.2019
- Manage promotional activity
- Manage Sales Reps and achievement of Sales Targets
- Monitor new innovations and implementation
- Implementation of promotion grids
- Stock control and demand planning
- Data analysis and manage data integrity
- Staff management and task coordination
- Plan, Achieve and control objectives
- Staff target management and implementation
- Ensure delivery of stock
- Minimise credit notes and damages
- Customise Ad- hoc promotions to drive sales per store
- Key accounts, - DC Spar lowveld, liase with Buyer at monthly meetings on new listings and sales drives
- Monitor stock in DC (distribution centre)
- Management of control expenses
- Recruitment & selection
- Performance management and analysis
- Ensure all company assets are maintained according to company policy
- Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change
- Maintains and expands customer base by counselling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.
Business Development Executive (BDE)
Bidvest Steiner/ Prestige, (Pest Control and Hygiene)
10.2015 - 11.2016
Field Sales Representative
Rentokil - Initial SA, (Pest Control, Hygiene and interior Ambius)
08.2013 - 09.2015
Field Retail Sales Consultant
RCS Cards, (Point of Sale, store Cards)
09.2010 - 07.2013
Education
Grade 12 Certificate -
Ladysmith High school
House of Beauty -
Qualified beautician and Nail Technician
Tertiary Study -
Business Administration
Skills
- Prospecting New Business
- Self-Motivated
- New Account Development/ Relationship
- Ability to Multi task
- Sales Training
- Lead Qualification
- Leads Prospecting
- KPI Tracking
- Contract Negotiations
- Relationship Building
- Key Account Growth
- Sales Presentations
- Strategic Planning
Languages
English, Afrikaans
dependants
2
support structure
Great, in my line of work, my family appreciates my passion.
material status
Married
personal information
- Nationality: South African
- Driving License: Full, Clean
references
- Jamie / Grant - Sales Manager +64 7 571 4543 Autolink Distributors Tauranga
- Johnny Hermitage, National Sales manager, +2711 457 6500, Rhodes Food Group South Africa
- Craig Petersen, General Manager, +2733 386 3747, Bidvest Steiner South Africa
- Rajen Niadoo, Branch Manager, +2786 111 7852, Rentokil - Initial - South Africa
- Daniel Baney, Sales Manager, +2783 305 8711, RCS Cards- South Africa
Timeline
Risk Account Manager
Capricorn Mutual (Business Insurance)
11.2021 - Current
Area Sales Manager
Autolink Group of Companies (Paint and Panel industry)
08.2020 - 10.2021
Regional Sales and Operational Manager
Rhodes Food Group (FMCG, Pies, Pastries and long life products)
12.2016 - 09.2019
Business Development Executive (BDE)
Bidvest Steiner/ Prestige, (Pest Control and Hygiene)
10.2015 - 11.2016
Field Sales Representative
Rentokil - Initial SA, (Pest Control, Hygiene and interior Ambius)
08.2013 - 09.2015
Field Retail Sales Consultant
RCS Cards, (Point of Sale, store Cards)
09.2010 - 07.2013
Grade 12 Certificate -
Ladysmith High school
House of Beauty -
Qualified beautician and Nail Technician
Tertiary Study -
Business Administration
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