Hi, I’m
Roxanne Whareumu
Auckland,Northcote
Overview
3
years of professional experience
Work History
The Crowne Plaza Hotel and ResortAuckland, AUK
House Keeping Attendant, House Person and Laundry
02.2023 - 07.2024
Job overview
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Promptly responded to all requests for assistance.
- Greeted customers and offered them assistance.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Clean and sanitize hotel rooms, public areas, restrooms to a high quality
- Make beds and changed linen, replenish all amenties
- Vaccume and mop rooms as well as empting bins and washing all windows and surfaces
- Report to maintainance if any faulty in the room
Fabulous Work Group (Countdown)Auckland, AUK
Online Assistant
11.2021 - 05.2022
Job overview
- Met customer needs through polite, friendly and attentive service.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Timeline
House Keeping Attendant, House Person and Laundry
The Crowne Plaza Hotel and Resort
02.2023 - 07.2024
Online Assistant
Fabulous Work Group (Countdown)
11.2021 - 05.2022