Miriam Roy

 Ensure that customers are served in a friendly efficient manner .        

Maintain a high level of communication with customers .      

Abide by company policies and procedures in relation to Occupational Health and Safety (OH&S) and Food Safety to ensure a safe working environment for customers, staff and contractors .     

Gaining valuable local workplace experience and expanding understanding of Auckland stakeholders and networks.

Dealing with different customer

Providing information about product

Using a computerized till system that has a barcode scanner scanning items for customers weighing and pricing items such as fruit and vegetables using special tools to remove security tags.

Checking customers' ages for restrictions on items like alcohol packing and wrapping purchases

Processing store loyalty cards, coupons and vouchers taking payments and making sure the till balances at the end of the day.

Dealing with customers over the phone when necessary

Writing the reports and data entry about the product

Maintains a pay plan by conducting periodic pay surveys.

Scheduling and conducting job evaluations.

Preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.

Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees, scheduling management conferences with employees, hearing and resolving employee grievances,counseling employees and supervisors.

Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends, recommending benefit programs to management, directing the processing of benefit claims, obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.

Preparing Payroll, insurance claims, conduct different training on leadership, Peer Support, Staff Care.

Ensure all general and client inquiries received in person and by telephone, fax or e-mail are action-ed appropriately and in a timely manner.

Prepare different letter Like No Objection Letters, Staff redundant letters, Prepare Itinerary.

Co-ordinate, process and maintain all administration functions including vehicle, travel and meetings requirements, word processing, Data entry. 

Coordinating different card details from Australia Creating on-going customer relationships through skills and knowledge over phone.       

Taking calls in bound & out bound  .  

Proving information and taking orders from the customer and greeting them with smile. Resolve customer complaints via phone, email, mail, or social media.     

 Use telephones to reach out to customers and verify account information.          Greet customers warmly and ascertain problem or reason for calling.  

Utilize computer technology to handle high call volumes.  

Data entry in the system and giving proper information about the product 

Answered and managed incoming and outgoing calls while recording accurate messages.

Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Data Entry

 Mailing & email correspondence  

 Correcting & sorting different Sponsor files

 Keep the track record of Sponsors

 Creating different presentation.

 Conduct different training recently have been to Bangladesh from Leprosy to conduct training.