Royden Du Randt

• Reduced claim processing time by efficiently investigating and analyzing complex insurance claims.
• Conducted appraisals for complex claims, utilizing expert knowledge in specialized fields to ensure accurate assessments and valuations.
• Participated in cross-functional teams to review policies and procedures, resulting in improved operational efficiency across multiple departments within the organization.
• Collaborated with various departments to resolve discrepancies and expedite claim settlements.
• Developed comprehensive reports detailing claim findings, supporting efficient decision-making processes.
• Interpreted policy language accurately, ensuring appropriate coverage determination for each claim scenario.
• Negotiated fair settlements, balancing the interests of both policyholders and the insurance company.
• Conducted thorough field investigations for accurate assessment of property damages and loss valuations.
• Managed high caseloads effectively while maintaining quality standards and adhering to strict deadlines.
• Leveraged strong negotiation skills to achieve mutually agreeable resolutions in disputed claims situations.
• Provided exceptional customer service during stressful events, demonstrating empathy and understanding towards clients'' concerns.
• Evaluated subrogation opportunities against responsible third parties for effective cost recovery.
• Mentored junior adjusters, sharing industry knowledge and best practices to enhance overall team performance.
• Collaborated with legal counsel on litigated claims, providing necessary documentation and evidence to support case resolution efforts.
• Enhanced client satisfaction with timely communication and updates on claim status.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.

As above

• Visited customer locations to evaluate damage and provided cost estimates for remediation.
• Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
• Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
• Investigated and assessed damage to property and reviewed property damage estimates.
• Analyzed information gathered by investigation and reported findings and recommendations.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.
• Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Defined clear targets and objectives and communicated to other team members.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Conducted thorough field investigations for accurate assessment of property damages and loss valuations.
• Interpreted policy language accurately, ensuring appropriate coverage determination for each claim scenario.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.
• Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Negotiated fair settlements, balancing the interests of both policyholders and the insurance company.
• Enhanced client satisfaction with timely communication and updates on claim status.
• Conducted appraisals for complex claims, utilizing expert knowledge in specialized fields to ensure accurate assessments and valuations.
• Managed high caseloads effectively while maintaining quality standards and adhering to strict deadlines.
• Developed comprehensive reports detailing claim findings, supporting efficient decision-making processes.

• Managed high caseloads effectively while maintaining quality standards and adhering to strict deadlines.
• Conducted thorough field investigations for accurate assessment of property damages and loss valuations.
• Contributed to fraud detection efforts by identifying suspicious patterns in claims submissions and reporting potential cases of insurance fraud for further investigation.
• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
• Investigated and assessed damage to property and reviewed property damage estimates.
• Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.