Roy Taft Aragon
10 Scotland Street
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert hardware and software user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT and Mobile Phone Service Technician
Technofix Limited
02.2024 - Current
- Troubleshooting and Repairing mobile phones of major brands like Apple iPhones & Samsung phones.
- Screen replacement of iPhones and Samsung mobile phones.
- Trouble shooting and Repairing of iPads, Samsung tabs
- Trouble shooting and Repairing of Apple Macbooks & iMacs.
- Trouble shooting and Repairing of Laptops and desktops of different brands.
- Offering IT Support on-site, off site and over the phone
- Determining Software and hardware requirements to provide solutions to problems
- Installing hardware and software systems
- Installing and configuring Windows(XP,Vista,7,8,10) and Mac Operating Systems
- Downloading and Installing appropriate software programs
- Troubleshooting and resolving network related problems
- Maintaining or repairing equipment
- Ensuring efficient use of equipment
- Troubleshoot a variety of computer issues
- Troubleshooting and resolving software issues
- Excellent Technical understanding
- Excellent Communications skills, both verbal and written
- Proven work History in similar environment
- Be able to work on flexible roster including public holidays and weekends
- Take ownership of issues with determination to see through to resolution
- Hands on approach and a willingness to learn
- A passion for excellence in customer service
Technician, Trade Coordinator & Supervisor
Fonehaus Limited
11.2019 - 01.2024
- Conducting repairs on a variety of mobile devices including phones, iPads, and Tablets
- Troubleshooting and performing diagnostics to repair mobile phones and computers
- Trouble-shooting customer enquires/technical phone issues
- Install or configure software and driver on devices
- Set up and test hardware or software of devices like Laptops, Computer systems, MacBooks, Smartphones, iPads, and Tablets to resolve faults
- Resolve customer issues and concerns in a timely and efficient manner
- Ability to multitask and manage multiple customer interactions simultaneously
- Test the parts to ensure they work properly and use diagnostic tools to assess computer systems
- Mobile device and tablet repairs, including LCD screen replacements, batteries, charging ports, cameras, etc
- Troubleshooting Hardware and Software issues
- Configuring and installing various devices, including but not limited to PCs, Tablets, Mobile Phones, Bluetooth devices, etc
- Providing complete Level 1 - 2 and 3 support to end users
- Troubleshooting and providing service support in diagnosing, resolving, and repairing operating system-related hardware and software malfunctions
- Assessing damage and cost of repairs
- Liaising with a team leader remotely to ensure all deadlines are met
- Ability to work well unsupervised and as a team
- Communicated with customers to understand their concerns and provided detailed explanations of repair processes and timelines
- Utilized specialized tools and equipment to perform precise repairs and ensure device functionality
- With Pronto and Samsung GSPN experience.
Technical Service Assistant
Philippine Oppo Mobile Technology Incorporated
02.2016 - 09.2019
- Diagnose fault in Mobile Devices
- Repair fault in Mobile Devices and accessories
- Use and Manage Booking System
- Communicate with Administrators and Parts team
- Ensuring sales achievement
- Monitoring KPI performance
- Ordering and liaising with the spare parts department
- Electronically updating service request information using an internal system
- Building and maintaining relationships with key stakeholders
- Conduct repairs and troubleshoot mobile phones, both hardware and software issues.
Senior Service Technician
iStore (Apple Service Provider)
05.2013 - 09.2015
- Diagnose, troubleshoot and resolve each customer's issue/s using your knowledge, experience and judgment as to the best approach
- Build rapport and maximize customer satisfaction as you do with your own direct clients
- Provide follow-up support to customers if required
- Computer repair and upgrades for PCs, Macs, Laptops, and Desktops
- Advanced hardware skills, including troubleshooting, repair, and upgrades
- Advanced software skills, including troubleshooting Windows 7, 8, and 10, and OSX
- Proficiency in Apple iPhones, iPads, and Android devices
- With Light Speed and Apple GSX (Global Service Exchange) experience.
Education
Bachelor of Science in Computer Engineering -
University of Batangas
Batangas, Philippines07.2023
Google IT Support Professional -
Coursera
09.2022
Bachelor of Science in Electronics and Communication Engineering -
Cebu Institute of Technology
Cebu City, Philippines03.2012
Skills
- Microsoft Excel
- Microsoft Office
- Problem Solving
- Fast Learner
- Computer Skills
- Teamwork
- Leadership
- Effective Time Management
- Customer Service
- Software Troubleshooting
- Hardware Troubleshooting
- Micro Soldering
- Technical Proficiency
- Attention to Detail
- Adaptability
- Team Collaboration
- Pronto Experience
- Light Speed Experience
- Installation and Repair
- Troubleshooting ability
- Preventive Maintenance
Websites
Certification
- Apple Certified Macintosh Technician
- Certified MacBook Retina Service Qualification
- OPPO Most Improved Technical Assistant
- OPPO Certified Smartphone Technician
- Outbound Training Programme Level 1
- Fonehaus, Ranked 3 Top Technician Q1
- Fonehaus, Ranked 2 Top Customer Service Q1
Placeofbirth
Cebu City
Personal Information
- Title: ICT Support Technician
- Date of Birth: 02/21/89
- Nationality: Filipino
- Driving License: G0618010048
References
- Jean Lenoir, St Agnes Sorel Manor, lenoirjean@ubernet.co.nz, +64 020 41065116
- Manny Maat, Fonehaus Waigani Central, mannymaattv@gmail.com, +675 72983651
- Yancee Lenoir, Four Square Mangawhai Heads, yancee.lenoir@gmail.com, +64 210 824 2928
Timeline
IT and Mobile Phone Service Technician
Technofix Limited
02.2024 - Current
Technician, Trade Coordinator & Supervisor
Fonehaus Limited
11.2019 - 01.2024
Technical Service Assistant
Philippine Oppo Mobile Technology Incorporated
02.2016 - 09.2019
Senior Service Technician
iStore (Apple Service Provider)
05.2013 - 09.2015
Bachelor of Science in Computer Engineering -
University of Batangas
Google IT Support Professional -
Coursera
Bachelor of Science in Electronics and Communication Engineering -
Cebu Institute of Technology
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