Rozalynn Fuimaono
WIRI,AUK
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Entrada Travel Group
Ellerslie, AUK
10.2024 - Current
- Answered customer inquiries via phone, email, and chat.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved customer complaints promptly and efficiently.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained a high level of professionalism when dealing with difficult customers.
- Updated system with order specifics and customer details, preferences, and billing information.
Security Guard
Armourguard Security
, Auckland
10.2022 - 04.2023
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
- Issued visitor badges and access cards to authorized personnel.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored access control systems and key code records for suspicious activities.
Credit Controller
Direct Car Imports Ltd
Auckland, AUK
09.2020 - 12.2021
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Reached out to customers to check on payments and convey options.
- Obtained payments and entered details into system.
- Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
- Reviewed customer accounts for compliance with repayment obligations.
Machine Operator
McCamish Scrap Metals
Penrose , AUK
04.2019 - 07.2019
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Operated machining equipment safely with team of operators.
- Maintained equipment performance by lubricating and cleaning components.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
- Set up and ran machinery to produce exceptional products for industrial needs.
Education
NZQA Certificate - Certificate in Sport And Recreation Level 3
New Zealand Institute of Sport
Greenlane, AUK07.2019
NZQA Certificate - Certificate in Sport And Recreation Level 2
New Zealand Institute of Sport
Greenlane, AUK12.2018
Some College (No Degree) - Diploma in Sport, Recreation And Exercise
New Zealand Institute of Sport
Greenlane, AUKSome College (No Degree) -
Alfriston College
Manurewa, AUKSkills
- Customer Account Management
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Verbal and Written Communication
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Safety and compliance
- Machinery operation
- Worksite safety
- Fast Learner
- Reliability
- English Fluency
- Work Ethic
- Complex Problem-Solving
- Customer service
- CRM software
- Complaint resolution
- Time management
- Problem solving
- Active listening
- Multitasking and prioritization
Reference
- Ruth Lua ( Entrada Travel Group ) - 02102562514
- Jae Pologa ( ARMORGUARD SECURITY ) - 0279691266
Timeline
Customer Service Representative
Entrada Travel Group
10.2024 - Current
Security Guard
Armourguard Security
10.2022 - 04.2023
Credit Controller
Direct Car Imports Ltd
09.2020 - 12.2021
Machine Operator
McCamish Scrap Metals
04.2019 - 07.2019
NZQA Certificate - Certificate in Sport And Recreation Level 3
New Zealand Institute of Sport
NZQA Certificate - Certificate in Sport And Recreation Level 2
New Zealand Institute of Sport
Some College (No Degree) - Diploma in Sport, Recreation And Exercise
New Zealand Institute of Sport
Some College (No Degree) -
Alfriston College
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