ROZANNE CHAND
Ashburton,CAN
Summary
Organized Front Counter Customer Service Representative bringing good clerical, communication and schedule management abilities. Devoted to helping guests feel welcome and assisting with any need. Coordinates records and paperwork for internal and external requests.
Overview
20
20
years of professional experience
Work History
Front Counter Customer Service Representative
KFC Ashburton
ASHBURTON, Ashburton
09.2024 - Current
- Greeted customers warmly and assisted with their queries at the front counter.
- Processed customer orders accurately using the point-of-sale system.
- Maintained cleanliness and organization of the front counter area.
Administrations
Noel Leeming
Palmerston North
04.2014 - 06.2015
- Customer Service
- Reception
- Daily Banking Report
- Sales and Audit Report
- Provide Office Support to Managers
- Sending and Receiving Correspondence
- Office stationery orders
- Sorting out mails and General filing
- Provide Motivation to the Work Force and make them Realize the Goals of the Organisation.
Support Service Person/Administration
Farmers Trading Co
Palmerston North
05.2012 - 05.2014
- Daily Banking Report
- Sales and Audit Report
- Red Prairie Report (Wages)
- Managing Switchboard
- Other office duties as assigned by Managers.
Various Positions
Bligh Water Shipping Limited
Suva, Fiji
04.2006 - 02.2012
- Reservations Officer: Frontline customer service, Maintain outstanding customer service as per company standards, Switch board operator, Vehicle and passenger reservations, Update passenger manifest, boarding passengers, Preparing daily sales, lodgements and banking report, Quotations, Invoicing.
- Logistics Officer: Receive cargo, prepare consignments, Daily sales cargo report, Managing customer complaints and following up for missing and damaged cargos.
- Sales & Administration / Personal Assistance to CEO: Assist Sales Manager in marketing, making appointments and following up with the advertising Companies for advertisements and promotions of BWSL, Corresponding internal and external emails, Collection and data entry of time cards for Sales department including outlets, Safeguarding company assets and keeping record of office stationery order and supply to all departments including outlets, Keeping record of inward fax and distributing it to respective departments, Check customer suggestion box on board, type all the suggestions and email to CEO and the department Managers, Arranging meetings and appointments for the CEO, Maintain board room is in order for all the meetings, Typing out all correspondence for CEO, Sorting out mails, filling and binding confidential documents and all other duties assigned by CEO.
Managing the Outlet Shop
Fiji Fish Marketing Groups
Suva, Fiji
03.2005 - 04.2006
- Cashier
- Supervising
- Customer service, enquiries.
- Making sure the team does the best to reach the target sales and thus are essential to the profit of a business.
- Balance cash and sale.
- Stock taking with the sales Manager at the end of the month.
- Updating staff time card.
- Order and receive stock.
Education
Executive Diploma - Dental Assisting
International Career Institute
Sydney, Australia01.2017
Diploma - Office Administration
Fiji National University
Fiji01.2011
Certificate - Secretarial Studies
Fiji Institute of Technology
Fiji01.2008
Advanced Certificate - Computer Information Technology
Stevens Business Educational Institute
Australia01.2004
Training
- Training & Productivity Authority of Fiji, 2007, Managing Customer Complaints (Certificate of Completion)
- Bligh Water Shipping Limited, 2008, Sales Training Workshop
- WORMALD, 2009, Basic Fire Extinguisher Handling Practical & Theory
References
- Ps Ezekiel Prasad, 0224557473
- Julia Corosson, 0276660224, juliacrosson7@gmail.com
- Jo O'Neil, Store Manager, Farmers Trading Co, Palmerston North, 063556060
<Enter your own>
- Hobbies: Gardening, Meeting people, Playing netball, Visiting new places
- Date of Birth: 08/03/80
Timeline
Front Counter Customer Service Representative
KFC Ashburton
09.2024 - Current
Administrations
Noel Leeming
04.2014 - 06.2015
Support Service Person/Administration
Farmers Trading Co
05.2012 - 05.2014
Various Positions
Bligh Water Shipping Limited
04.2006 - 02.2012
Managing the Outlet Shop
Fiji Fish Marketing Groups
03.2005 - 04.2006
Executive Diploma - Dental Assisting
International Career Institute
Diploma - Office Administration
Fiji National University
Certificate - Secretarial Studies
Fiji Institute of Technology
Advanced Certificate - Computer Information Technology
Stevens Business Educational Institute