Rozanne Van Lingen

• Providing admin support for other team members, including BDMs and Account Managers

• Delivering a professional and smooth experience for each client
• Ensuring accuracy and timeliness of all admin and sales support tasks
• Working closely with the Sales and Admin teams across all of Elite's branches
• Backup support for service coordination work as needed
• Working with client enquiries and showing that she understood service excellence
• Ordering, receiving, processing and dispatching stock for Elite/2degrees
• Providing regular reports to BDMs, Account Managers and Elite Management
• Keying 2degrees connections
• Assisting with stock control
• Creating Sales and Purchase Orders, receipting in, invoicing and shipping stock
• Providing an efficient quoting experience for the sales team who she worked alongside, and also for each client. This included preparing quotes, processing orders, etc.
• Building relationships with Elite's suppliers
• Answering telephone calls – communicating with internal and external clients
• Contributing to the success and growth of the Sales Team and Elite overall
• Working in alignment with Elite's Values and Mission
• Other general office tasks to keep the office overall running smoothly, happily, and efficiently

• I was entrusted with a wide range of duties, encompassing receptionist tasks and comprehensive administrative responsibilities for multiple companies, namely FMC, Innomatic Solar, FMBF Properties, and Innomatic. This included managing financial administration for these entities.
• Additionally, I provided receptionist support as needed for all the companies. My role involved handling the booking of internal customer orders, invoicing, preparing quotations, and managing sales orders. With a strong focus on customer service, I offered basic and accurate information to clients both in person and via phone and email.

• My responsibilities included coordinating the development of health & safety policies, systems, and procedures. I was also in charge of maintaining full and accurate health and safety records and managing the agenda for meetings while formulating and distributing minutes.
• Furthermore, I established and monitored standards, processes, communications, training, and systems to ensure strict adherence to Health and Safety responsibilities within the organization.

• As the regional administrator for two regional managers, I provided essential support and reporting for the Free State, Northern Cape, and North West Provinces. My responsibilities included daily data capturing and collating of KPIs, trade visits, and contact reports. Meeting set deadlines and maintaining high-quality work was a vital aspect of my daily routine. Regularly compiling reports for the Inland division was an integral part of my role.
• I ensured that files and information were correctly updated and readily accessible; while also maintaining the customer database, team call cycles, and internal staff information. I actively provided continuous feedback on competitor activities, promotions, pricing, and other relevant company reporting. Attending confidential monthly and weekly meetings whilst effectively documenting detailed minutes.
• Additionally, I closely liaised with my Regional Managers and 11x Field Managers to manage appointments and tasks efficiently. This involves effectively managing diaries, call cycles, and trade visits to avoid conflicting appointments. Making flight and travel arrangements, as well as handling accommodation for out-of-town trips.
• As part of my administrative duties, I was in control of booking boardrooms and ensured the availability of necessary tools. Updating the asset register, performing general office administration tasks, and maintaining lofty standards of professionalism in the work environment are all critical aspects of my role.
• Moreover, I am proud to mention that I was then promoted to Field Manager in Gauteng within the same Business Unit, in 2019.
• As the Team Leader for Diageo Field Services, my primary objective was to motivate, delegate, and empower team members while managing sales progress across multiple stores. I ensured seamless operations, maintained company assets, and oversaw daily activities to maximize trade efficiency and build strong relationships with store managers. Additionally, I managed promotions, monitored stock levels, and stayed informed about competitors. Regular reporting and feedback were essential for achieving targets and meeting client requirements in this multifaceted role.

• As the front desk receptionist, my main responsibilities were to warmly greet and welcome the clients upon their arrival. Handling the switchboard, I efficiently answered and screened all calls, ensuring smooth communication within the organization.
• In addition to reception duties, I handled various administrator tasks, such as filing, photocopying, transcribing, and faxing. My dedication to maintaining a tidy and presentable reception area always ensured a professional atmosphere.
• To keep the office running smoothly, I managed the office supplies and stationery, submitting orders and maintaining office inventory. I took charge of booking customer repair orders, issued invoices, prepared quotations, and managing sales orders. I also updated calendars and efficiently scheduled client appointments.

• A crucial part of my responsibilities was managing a busy switchboard for the law firm as well as the Estate agency, welcoming walk-in clients, managing appointments for all lawyers and directors of the firm.
• Another important aspect of my duties included maintaining and placing all rental and for sale applications on Property 24 as well as placing ads in the local newspaper, Volksblad. My role also entailed performing other clerical duties including transcribing and preparing title deeds.