RITU SHARMA
Checkout Supervisor
Auckland,PAPATOETOE
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Checkout Supervisor
PAK'nSAVE
Sylvia Park
02.2023 - Current
- Supervised multi-cultural teams of 5 members, enforcing compliance with operational policies and procedures.
- Checked workers and recorded performance for presentation to shift leaders.
- Managed theft prevention with focus on minimizing product losses.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Researched issues to obtain appropriate answers to customer inquiries.
Shift Supervisor
KFC
Sylvia Park
12.2021 - 02.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Ensure that sales, production & ordering are met on time on daily basis.
Shift Supervisor
KFC
Royal Oak
02.2021 - 12.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered them alternatives solutions.
- Responded and resolved customer questions and concerns about conflicts and try to find solutions for that.
Senior Sandwich Artist
Subway
Parnell
01.2019 - 01.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Team Member
KFC
Otahuhu
07.2018 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team.
Education
MBA - Accounting And Business Management
Symbiosis University Pune
Pune2013
Bachelor of Accounting - Accounting
Punjab University
2011
Skills
- Time Management
- Attention to Detail
- Staff Training
- Store Opening and Closing
- Proactive and Self Motivated
Timeline
Checkout Supervisor
PAK'nSAVE
02.2023 - Current
Shift Supervisor
KFC
12.2021 - 02.2023
Shift Supervisor
KFC
02.2021 - 12.2021
Senior Sandwich Artist
Subway
01.2019 - 01.2021
Team Member
KFC
07.2018 - 01.2019
MBA - Accounting And Business Management
Symbiosis University Pune
Bachelor of Accounting - Accounting
Punjab University