Rubaiyat Islam
Auckland,Auckland
Summary
Dynamic customer service representative with a positive attitude and strong problem-solving skills, adept at resolving conflicts and enhancing customer loyalty at RADDA MCH-FP CENTRE. Proven ability to maintain organized operations and collaborate effectively within teams, ensuring high-quality service delivery in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Volunteer
Salvation Army Family Store
New Lynn, AUK
08.2024 - Current
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Customer Service Representative
RADDA MCH-FP CENTRE
Dhaka, Bangladesh
08.2024 - 03.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Master of Arts -
Dhaka University
Dhaka, Bangladesh.Skills
1 Positive attitude
2 Teamwork and collaboration
3 Organised and efficient
4 Problem-solving
5 Attention to detail
6 Time management
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Volunteer
Salvation Army Family Store
08.2024 - Current
Customer Service Representative
RADDA MCH-FP CENTRE
08.2024 - 03.2025
Master of Arts -
Dhaka University