Ruben Gordon
Summary
Outgoing and friendly Barista Trainer with excellent interpersonal communication strengths. Background includes customer service, training and cafe work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. In depth knowledge of coffee and a passion to educate and inspire others.
Overview
8
8
years of professional experience
Work History
Head Barista/Trainer
Scoundrel/Rad Roasting Co.
11.2023 - Current
- Trained new employees and wholesale customers on espresso extraction, milk preparation, and correct machine usage & maintenance to ensure high standards are met both internally and externally.
- Created espresso & other beverages recipes to provide menu items to suit a wide array of customers.
- Regular cuppings with Roastery to help develop unique and balanced blends.
Owner/Operator
The Pop Top
03.2022 - Current
- Oversaw conversion of 1970's caravan to coffee trailer, designing cafe area for smooth efficient workflow in a small space.
- Created a new business with unique branding and aesthetic.
- Manage event bookings and all stock from wholesalers for each event.
- Manage social media accounts as a means to showcase branding/products and communicate with event organisers.
Director
TyanHaus
02.2022 - 05.2023
- Acted as part of a DAO (Decentralised Autonomous Organisation) to run an events space.
- Ran coffee cart in the space during the day and created a modular cafe environment.
- Directed art gallery shows, liaised with artists, promoted opening events, managed sales.
Cafe Manager
Ruffians Barbershop
07.2021 - 02.2022
- Designed and oversaw the introduction of a cafe space to a high end barbershop to provide clients with an elevated experience, as well as make extra money for the shop.
- Delivered comprehensive training to employees to introduce and maintain a high standard of espresso quality and customer service.
Barista/Assistant Manager
Pophams
07.2020 - 07.2021
- Delivered high quality coffee and speed of service in a 13kg/day cafe environment.
- Managed staff efficiently bringing the best out of each employee and the team.
Barista Trainer
Origin Coffee
05.2019 - 07.2021
- Created bespoke training programmes for individual accounts to suit their standards and needs.
- Coached colleague to the finals of the UK SCA brewers cup, working with them to develop recipes and routine.
- Organised trainings and provided ongoing feedback to numerous wholesale accounts on their staff's progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Inducted and trained internal junior trainers into our 'enthusiast' training programme.
Barista/Assistant Manager
Origin Coffee
08.2018 - 05.2019
- Developed and understanding of our ever changing coffee range, and designed recipes for filter, pour over, and espresso to highlight their differences.
- Educated retail customers on how different regions and processes influence their cup, helping to sell the best suited of our current coffees for each customer.
- Ran an out of hours cupping club for customers to see the industry standard for tasting new coffees and showcase the vast selection we offered.
- Competed in an internal brewing competition, creating a themed kalita routine akin the SCA brewing competition.
Barista/FOH/Cafe Supervisor
C4 Coffee
02.2017 - 07.2018
- Provided friendly and knowledgeable service to a loyal customer base, bringing fresh energy to an established and skilled team.
- Maintained a clean and efficient work environment to keep up with high standards in busy periods.
- Eagerly demonstrated a passion for coffee and desire to grow, attending cuppings & volunteering time to learn and practice espresso and filter coffee preparation.
- Developed in depth knowledge on a vast offering of retail equipment for home, helping customers find new and exciting ways of making their own drinks with our range of single origins and blends.
- Demonstrated strong leadership skills while overseeing all aspects of daily coffee operations as Head Barista.
Education
SCA Barista - Professional Level
2019
SCA Brewing - Professional Level
2019
SCA Sensory - Intermediate Level
2019
NCEA Level 3 - Merit
Cashmere High School2013
International Language Exchange Scholarship
Chile2012
NCEA Level 1 - Merit
Cashmere High School2011
Skills
- In Depth Coffee Knowledge
- Exceptional Customer Service
- Relationship Building
- Adaptive and Creative
Timeline
Head Barista/Trainer
Scoundrel/Rad Roasting Co.
11.2023 - Current
Owner/Operator
The Pop Top
03.2022 - Current
Director
TyanHaus
02.2022 - 05.2023
Cafe Manager
Ruffians Barbershop
07.2021 - 02.2022
Barista/Assistant Manager
Pophams
07.2020 - 07.2021
Barista Trainer
Origin Coffee
05.2019 - 07.2021
Barista/Assistant Manager
Origin Coffee
08.2018 - 05.2019
Barista/FOH/Cafe Supervisor
C4 Coffee
02.2017 - 07.2018
SCA Barista - Professional Level
SCA Brewing - Professional Level
SCA Sensory - Intermediate Level
NCEA Level 3 - Merit
International Language Exchange Scholarship
NCEA Level 1 - Merit
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