MATAELE JOHNSON FUNAKI
NUKU'ALOFA - TONGA
Summary
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
29
29
years of professional experience
Work History
Secretary
Tonga Boxing Association
01.2015 - Current
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
- Performed research to collect and record industry data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Developed and implemented comprehensive fitness and wellness programs to promote healthy lifestyles.
- Passionate about learning and committed to continual improvement.
- Promoted good sportsmanship among players.
- Communicated with fans, coaches, players, and other umpires.
- Inspected sporting equipment for compliance with safety and event regulations.
- Enforced rules and regulations during games to facilitate safe and fair play.
- Listened to player feedback and communicated with team captains to accurately resolve disputes.
- Assessed players and equipment to verify conformance to event rules and safety standards.
- Used video replay equipment to review controversial plays.
- Established clear benchmarks for performance and monitored individual and team progress.
- Provided safe playing environment for players by monitoring activity.
- Educated athletes, coaches and fellow officials about game rules and regulations.
- Trained and mentored new referees and other sports officials.
- Investigated and reported on any misconduct of players or coaches.
- Assisted in developing new and updated rules and regulations to increase game performance and challenges.
- Examined game tapes to assess and provide feedback on performance of officials.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Developed and maintained network of professional resources to refer clients to.
- Assisted in developing marketing materials to promote coaching services.
- Assisted clients with developing strategies to manage stress and increase productivity.
- Created and implemented innovative strategies to engage clients in coaching journey.
Business Manager Director
Self-employeed
01.1995 - 03.2017
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Developed and maintained relationships with customers and suppliers through account development.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed and initiated projects, managed costs, and monitored performance.
- Negotiated and managed third-party contracts related to project deliverables.
- Analyzed project performance data to identify areas of improvement.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Updated customers and senior leaders on progress and roadblocks.
- Created and implemented contingency plans to address potential risks.
- Monitored and tracked project progress to support timely completion.
Education
High School Diploma -
Wesley College
Pukekohe, NZSkills
- Inventory Purchasing
- Multi-Line Phone Systems
- Document and File Management
- Set Appointments
- Client Interfacing
- Organization
- Manage Correspondence
- Resource Coordination and Allocation
Timeline
Secretary
Tonga Boxing Association
01.2015 - Current
Business Manager Director
Self-employeed
01.1995 - 03.2017
High School Diploma -
Wesley College
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