Ruby Altham
Hastings,Hawkes Bay
Summary
Dynamic professional with a proven track record at We Do Events, excelling in customer service and quality control at Sunfruit Pickmee Fresh. Skilled in defect identification and process improvement, I foster team collaboration and enhance customer engagement. My expertise in coffee machinery and conflict resolution drives exceptional results and boosts repeat business. I have had challenging times in my life through school but learn to overcome that and learnt more in a work environment. I'm a dancer at Prestige dance studio and have committed to that since i was young.
Overview
2026
2026
years of professional experience
Work History
Barista
We Do Events
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Quality Control Inspector
Sunfruit Pickmee Fresh
Hastings
11.2024 - Current
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Collaborated with production staff to establish and meet quality standards
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- as well as controlling the quality but also insuring and supervising my graders and workers to make sure they are pulling out correct defects
Education
Havelock North Highschool
Havelock North Skills
- Quality inspection
- Process improvement
- Defect identification
- Standards compliance
- Customer service
- Time management
- Team collaboration
- Conflict resolution
- Effective communication
- Attention to detail
- Employee training
- Problem solving
- Customer engagement
- Friendly and outgoing
- Team player
- Problem-solving
- Opening and closing duties
- Active listener
- Cleanliness
- Adaptive and creative
- Decision-making
- Excellent memory
- Safe food handling practices
- Hospitality service expertise
- Coffee machinery
- Quality control
- Performance improvement
- Latte art
- Sales expertise
- Basic math
Additional Information
I'm 16 years old and Grew up in hamilton.
Moved to Hawkes bay in 2017 as our family owned business was moving here.
Timeline
Quality Control Inspector
Sunfruit Pickmee Fresh
11.2024 - Current
Barista
We Do Events
Havelock North Highschool