Ruby Avia-O'Connor
Christchurch
Summary
Passionate and professional worker with ten years experience at Unimed Medical Insurance with a background in claims analysis and customer service. Demonstrated ability to enhance customer satisfaction, deliver results, and train team members well. Skilled in policy interpretation and customer service, with a proven track record of resolving complex claims effectively.
Overview
9
9
years of professional experience
Work History
Claims Officer
Unimed Medical Insurance
07.2015 - 05.2024
- Prioritized tasks based on urgency and importance to meet the needs of customers
- Negotiated fair outcomes with policy-holders while maintaining positive relationships between the company and clients involved in disputes.
- Expedited claim resolution with prompt negotiation, evaluation, and settlement of claim amounts.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Trained new staff members, introducing them to the systems we used to complete our work
Administrative Assistant
Unimed Medical Insurance
04.2015 - 07.2015
- Welcoming customers and clients in reception
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Filing, scanning, printing, delivering messages to staff
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
Marian College
Skills
- Claims analysis
- Claims Investigation
- Investigation techniques
- Policy interpretation
- Friendly and professional customer service on phones and in-person
- De-escalating situations with unsatisifed customers
- Data entry
- Attention to detail
- Problem-solving abilities
- Teamwork skills
- Computer proficiency
- Microsoft office
Timeline
Claims Officer
Unimed Medical Insurance
07.2015 - 05.2024
Administrative Assistant
Unimed Medical Insurance
04.2015 - 07.2015
High School Diploma -
Marian College
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