Ruby Johansen
Richmond ,Nelson
Summary
I have lived In Richmond for nearly 10 years, where I finished my secondary schooling and moved onto Polly tech to increase my skills in hospitality. I have mostly worked in retail and within the last year have been in the hospitality industry. I’ve enjoyed gaining new knowledge in different industries. I enjoy meeting new people and building good connections with customers and staff. I’m a team player and am keen to learn new skills!
Overview
3
3
years of professional experience
1
1
Certification
Work History
Checkout Operator
Woolworths
06.2021 - 11.2021
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lanes well-stocked.
- Processed credit card, cash and gift certificate payments with an electronic computer system.
- Organized items on shelves to help customers locate products easily and quickly.
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
Sales Assistant
Underground
04.2023 - 12.2023
- Engaged in friendly conversation with customers to better uncover individual needs.
- Processed transactions accurately while maintaining a high level of customer service.
- Remained calm in a high-stress, dynamic environment to promote service to customers and staff.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- As well as these I was regularly in sole change and a key holder
Sales Assistant
Ballantynes Fashion Central
09.2022 - Current
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Regular positive feedback on quality of work and customer service skills
Bartender/ Waitress/ Barista
Joes Garage
03.2023 - Current
- Maintained a clean, attractive and well-stocked bar area.
- Performed closing duties, setting up for incoming shifts and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upselling products as well as giving recommendations
- Prepared garnishes by evenly slicing and pitting fruits.
- Kept bar presentable and well-stocked to meet customer needs.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Efficiently closed the bar according to established procedures, ensuring preparedness for each shift.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Worked effectively in fast-paced environments.
Education
Food And Beverage Service - Hospitality
NMIT
Nelson, NSN12.2023
Waimea College
Richmond11.2022
Skills
- Equipment operation
- Flexible and Adaptable
- Organizational Skills
- Great customer service skills
- Flexible with hours
- Meeting sales targets
- Friendly
- Keen to learn new skills
Certification
Certificate in food and beverage service level 3
Timeline
Sales Assistant
Underground
04.2023 - 12.2023
Bartender/ Waitress/ Barista
Joes Garage
03.2023 - Current
Sales Assistant
Ballantynes Fashion Central
09.2022 - Current
Checkout Operator
Woolworths
06.2021 - 11.2021
Food And Beverage Service - Hospitality
NMIT
Waimea College
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