Ruby Kenah
Ahuriri,New Zealand
Summary
I am an energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
1
1
year of professional experience
Work History
Front of House Server
K Kitchen & bar
Napier , Hawkes Bay
01.2025 - Current
- Streamlined table turnover by promptly clearing and resetting for incoming guests.
- Maintained a clean, inviting dining area to enhance guest experience.
- Provided courteous service during peak hours under high-pressure situations.
- Performed opening and closing duties such as setting up tables, restocking utensils and condiments.
- Communicated with kitchen personnel regarding order accuracy, quality and timely delivery of meals to guests.
- Filled condiments and napkin containers during slack periods.
- Garnished dishes and beverages to serve visually appealing menu items.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Followed up with guests after their meal experience to ensure satisfaction was achieved.
- Checked identification when necessary for age restricted products or services.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained cleanliness of dining area, including tables, chairs, floors and counters.
- Stocked service areas with supplies during slow periods.
- Assisted other servers with table bussing during peak periods.
- Supported restaurant operations through assistance with opening and closing duties.
- Facilitated efficient service by setting up tables between patrons to minimize wait times.
- Processed payments accurately, including cash and card transactions, ensuring a smooth checkout process.
- Trained new front-of-house staff on service techniques and procedures to uphold standards.
Front of House Server
Hunger Monger
Napier , Hawkes Bay
02.2024 - 06.2025
- Conducted regular inventory assessments to maintain adequate stock levels.
- Set up tables to minimize wait times for patrons.
- Presented menus and addressed inquiries regarding menu items.
- Gathered guest feedback on food quality, resolved issues, and refilled beverages.
- Verified identification to ensure compliance with age restrictions for alcohol service.
- Informed customers of daily specials and highlighted signature menu items.
- Served wine selections with appropriate glassware and poured for guests.
- Trained new front-of-house staff on service techniques and procedures.
Education
Napier Girls' High School
Napier City, HKBSkills
- Order taking and food presentation
- Memory retention and clear speech
- Table setting and efficient service
- Beverage service (alcoholic and soft)
- Cleaning and sanitizing practices
- Customer service excellence
- Problem-solving skills
- Time management strategies
- Sense of urgency in service
- Teamwork and collaboration
- Employee training and development
- Food, liquor, and wine service
- Decision-making abilities
- Guest relations management
- Table bussing efficiency
- POS system operation proficiency
- Food running skills
- Service prioritization techniques
- Multitasking capabilities
- Adaptability and flexibility in roles
- Reliability and responsibility in tasks
- Warmth and friendliness in interactions
- Team player mentality
- Cash handling expertise
- Order accuracy assurance
Languages
Maori
Elementary
References
References available upon request.
Timeline
Front of House Server
K Kitchen & bar
01.2025 - Current
Front of House Server
Hunger Monger
02.2024 - 06.2025
Napier Girls' High School
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