Ruby Konings

I gained valuable experience at this job, as it showed me what quality service and hospitality look like, and how taking pride in what you serve makes a great difference. Plus, it emphasized the importance of attentive service in ensuring a great dining experience and customer satisfaction.

• Maintained clean and organized workspace for optimal productivity and safety.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Worked for a family orientated business. Became very dependant in the kitchen as a baker and food manager, also a well taught and self-assured Barista. For my role I covered various skills from working the till, managing inventory, to training new staff. Felt confident to offer my input to the business with new ideas and ways to increase profitability.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by providing prompt and friendly service during all transactions.

This was one of my first proper jobs and learning experiences for employment. Worked casually after school hours but also would take on any provided additional shifts (I.E weekends, holidays...)

Not too complicated for a first job but earnt money by maintaining a great attitude and working with a wide range of people.