Zendesk
Years of professional experience
Hi, I’m
Ruby Navarro
Customer Support
Upper Hutt,Wellington
So whether you eat or drink or whatever you do, do it all for the glory of God.
1 Corinthians 10:31
Summary
Dynamic customer support professional with a proven track record at Orbit Remit, excelling in customer onboarding and relationship management. Adept at leveraging CRM platforms and delivering exceptional service, I consistently exceed KPIs while demonstrating strong problem-solving abilities and effective communication skills. Committed to enhancing customer experiences and driving satisfaction.
Overview
7
1
Facebook advertising Certification
1
Canva Certification
1
Social Media Management Certification
1
Lead Generation Certification
Work History
Orbit Remit
Customer Support & Customer Onboarding Agent
01.2023 - Current
Job overview
- Processing customers' verification documents
- Take incoming calls, assisting with support queries and providing technical advice where appropriate
- Dealing with customers in a 'LiveChat' environment
- Provide support around the estimated time customer funds will be transferred
- Independently deliver quick responses to customer queries, escalating queries where no obvious solution is available
- Performing against set KPI's on a daily basis
- Processing all customer related admin on the same day received
- Keep all customer support records up-to-date
- Being committed to your customer base by being present, available and approachable
- Always demonstrating ownership, energy and urgency and an ability to work autonomously
Straive
Subject Matter Researcher
01.2022 - 01.2023
Job overview
- Responsible for performing transaction research, reconciling numerous data sources for European commercial real estate markets
- Examines performance of various funds/accounts from additional assets, investor interest and opportunities, and performance outlook
- Monitors all available funds and respective competitors within the industry
- Keeps track of venture capital, private equity, infrastructure, and real estate deals
- Takes note of the relevant information needed to aid in decision making
- Reviews and analyzes accessed regulatory filings and ensures that the data relevant to the stakeholders and prospective investors are available and up to date
Vector Data, Inc.
Inside Sales Associate
01.2021 - 01.2022
Job overview
- Prospecting, generating, qualifying, processing and following up on leads and appointment setting for external sales team
- Initiates lead/demand generation strategies that include inbound/outbound sales
Genes1s 127 Wholesale and Retail Trading
General Virtual Assistant
01.2021 - 01.2022
Job overview
- Responsible for monitoring shipments, accounts receivable, and payable.
- Answer email inquiries, chats, and any communication platforms.
- Answer emails and phone calls from customers.
- Schedule appointments.
- Make cold calls to generate leads from a provided spreadsheet.
Cadcentric Solutions Inc.
Sales Representative
01.2020 - 01.2021
Job overview
- Reach out to customer leads through cold calling.
- Prospect and qualify new sales leads.
- Schedule meetings and presentations with prospects.
- Create, plan, and deliver presentations on company products.
- Track all sales activities in the company CRM system, and keep it current by updating account information regularly.
- Communicate customer and prospect product pain points to appropriate departments.
- Maintain a well-developed pipeline of prospects.
- Develop strong, ongoing relationships with prospects and customers.
- Meet and/or exceed quotas.
- Coordinate with other team members and departments to optimize the sales effort.
CRIF Dun & Bradstreet
VIA Customer Care Officer
01.2019 - 01.2020
Job overview
- Reach out to customer leads through cold calling
- Prospect and qualify new sales leads
- Schedule meetings and presentations with prospects
- Create, plan, and deliver presentations on company products
- Track all sales activities in company CRM system and keep current by updating account information regularly
- Communicate customer and prospect product pain points to appropriate departments
- Maintain a well-developed pipeline of prospects
- Develop strong, ongoing relationships with prospects and customers
Alphanetworld Corporation
Independent Distributor
01.2017 - 01.2019
Job overview
- Prospecting, generating customer leads to distribute the cosmetics products across worldwide
- Send updates through different platform of communication such as facebook messenger, viber, emails and others
- Offers the products and services of prequalification for accreditation of SME and Large companies to become their supplier through phone call and emails
- Answering all the inquiries through inbound calls regarding the status of their pre-qualification
- Introducing products and services through emails
Mandata Corporation
Data Analyst
01.2016 - 01.2017
Job overview
- Responsible to encode every detail asked in the system to collate the data
- General data entry tasks
- Ensuring data is accurate before entering into relevant databases
- Interpreting data on paper and translating it digitally
- Data system maintenance and management
- Data backups
- Proofing and editing data
Education
Cavite State University-Bacoor CampusBacoor, Cavite
Bachelor of Science from Business Management Major in Marketing
01.2017
Jeremiah's Haven Training Institute
Food and Beverages Services NCII
04.2013
Skills
- B2B Sales Representative
- Customer service
- Administrative task
- Customer support
- Email and chat support
- Problem solving
- Customer onboarding
- Live chat support
- Data entry accuracy
- Sales support
- Call handling
- CRM management
- Customer complaint resolution
- Resolving customer issues
References
References available upon request.
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursCareer advancementWork from home optionSoftware
Oracle CRM
Pipedrive
Netsuite
Oracle
Slack
Microsoft Teams
Microsoft Office
Languages
Filipino
Native language
English
Proficient (C2)
C2
Timeline
Customer Support & Customer Onboarding Agent
Orbit Remit
01.2023 - Current
Subject Matter Researcher
Straive
01.2022 - 01.2023
Inside Sales Associate
Vector Data, Inc.
01.2021 - 01.2022
General Virtual Assistant
Genes1s 127 Wholesale and Retail Trading
01.2021 - 01.2022
Sales Representative
Cadcentric Solutions Inc.
01.2020 - 01.2021
VIA Customer Care Officer
CRIF Dun & Bradstreet
01.2019 - 01.2020
Independent Distributor
Alphanetworld Corporation
01.2017 - 01.2019
Data Analyst
Mandata Corporation
01.2016 - 01.2017
Cavite State University-Bacoor Campus
Bachelor of Science from Business Management Major in Marketing
Jeremiah's Haven Training Institute
Food and Beverages Services NCII
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