Summary
Overview
Work History
Skills
Timeline
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Ruby O'Donnell

Waiuku

Summary

An experienced property manager with 9+ years in the industry, skilled and confident in all areas of property management. Currently seeking a part-time role to balance mum/work life while continuing to utilize my expertise and skills. I am committed to making valuable contributions in a flexible or part time capacity.

Overview

13
13
years of professional experience

Work History

Team Leader

The Rent Shop
02.2025 - 05.2025
  • Full support for a team of 15 property manager and two relief staff.
  • Set KPI's for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Assist with tasks for the regional offices such as Healthy Homes compliance and new staff on boarding.
  • Managed conflict resolution with owners and tenants ensuring positive outcomes for the business.
  • Introduction of Inspection Express.
  • I have recently stepped out of this role as operating at this capacity did not reflect the work life balance I require.

Property Manager/ Systems and Operations Manager

Compass Property Management/Ray White
09.2022 - 02.2025
  • Run an maintain a portfolio of up to 120 properties, including lets and inspections.
  • Introduce new systems and procedures such as Inspection Express and Propertyme.
  • Train and mentor property managers new to the industry.
  • Maintain positive landlord and tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Attend Tenancy Tribunal as required.

Property Manager

Harveys
04.2022 - 09.2022
  • Full management of 110 properties. This portfolio had been poorly run, I stabilised it improved compliance and then handed it back over.

Property Manager/Trainer

360 Property Management/Ray White
09.2019 - 03.2022
  • Be available to support the full team of 15 property managers in all areas of property management by maintaining an up-to-date knowledge of the industry rules and regulations. I translate this to property managers who are new to the industry in ways they understand and can action confidently. I also have trust with the existing experienced staff members to ensure new changes are implemented.
  • Manage a portfolio of up to 140 residential properties. This has now been reduced to 35 to accommodate the training aspect of my role.
  • Build relationships with owners, tenants and contractors to ensure the needs of all parties are met in turn increasing NPS scores.
  • Write and implement templates in our software system to ensure efficiency.

Senior Property Manager

Ray White Damerell Group/ Ray White
01.2016 - 01.2019
  • During the 3 years I worked at this company I went from being brand new in the industry to being heavily involved in two successful portfolio purchases while being the sole property manager and eventually running a small team.
  • Successfully onboarded 180 new landlords from two business purchases instilling trust in a new brand and property manager ensuring minimal loss to the company.
  • I managed growth of the portfolio by running an active pipeline of potential landlords and signing new business.
  • Day to day running of 180 properties including letting with the help of an assistant.
  • Successfully trained an assistant to manage a full portfolio independently.
  • Design and implement ideas to ensure customer satisfaction increasing NPS scores for the business.

Field Sales & Systems Coordinator

Red Bull
01.2012 - 01.2015
  • Manage and deliver the productive recording and reporting of all sales data including report definition to the sales team and wider business.
  • Build and manage effective coverage plans for the field sales team.
  • Manage a new system build, training, and ongoing management of the sales system.
  • Admin support for the senior sales team.

Skills

  • Relationship Building
  • Staff training
  • Time Management
  • Teamwork
  • Problem Solving
  • RTA Knowledge
  • New System Implementation
  • Competent in Palace, PropertyMe, Inspection Express, Google and Microsoft Suites

Timeline

Team Leader

The Rent Shop
02.2025 - 05.2025

Property Manager/ Systems and Operations Manager

Compass Property Management/Ray White
09.2022 - 02.2025

Property Manager

Harveys
04.2022 - 09.2022

Property Manager/Trainer

360 Property Management/Ray White
09.2019 - 03.2022

Senior Property Manager

Ray White Damerell Group/ Ray White
01.2016 - 01.2019

Field Sales & Systems Coordinator

Red Bull
01.2012 - 01.2015

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Ruby O'Donnell