Ruby Yadav
Auckland,Papakura
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
10
10
years of professional experience
Work History
OFFICE MANAGER
E8ght Flooring Refinishing & Supplies
10.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
CUSTOMER SERVICE & CLAIMS SPECIALIST
Team Global Logistics
12.2022 - 10.2023
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Followed up with customers on unresolved issues.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting the outcomes.
- Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
- Analyzed claim documents to ensure accuracy and compliance, mitigating risk of financial loss.
- Posted payments to accounts and maintained records.
INVENTORY SPECIALIST
Team Global Logistics
10.2018 - 11.2022
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Managed disposal of obsolete inventory in environmentally responsible manner, ensuring compliance with regulations.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Assisted in the projects focused on Improving warehouse space utilization with strategic reorganization of stock areas.
OFFICE SUPPORT COORDINATOR
Team Global Logistics
12.2017 - 10.2018
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Aided in employee onboarding through training new hires on office procedures, WMS systems and clients portfolios.
- Dispatch: Release orders as per the cut off times, Manifests and getting orders ready by the pick-up times for the respective carriers
- Customer service: Resolve the queries that customer have, coordinate with the transport about the load they are picking up providing them the necessary information about the pickup.
- Process returns, stock checks for picking error
- Do daily KPI report.
- Receipt the transfers from other branches in the system.
- Process overseas receipt.
- Explain the variation in stock to the clients and make necessary adjustments if required.
Distribution Centre INWARDS TEAM LEADER
Konnect Fastening Systems
03.2015 - 01.2017
- Receiving local and overseas products on RF Scanners.
- Processing returns and credits from the customer.
- Train casuals and new staffs on scanners and inwards goods area.
- Look after the replenishment for warehouse.
- Assist in various ongoing projects within the company.
Education
Bookkeeping & Accounting
Certificate in Book Keeping And Accounting
The Career Academy10.2024
Business And Management
Diploma in Business Enterprise (Level 8)
Southland Institute Of Technology, Invercargill10.2015
Master of Science - Pharmacy
Shree Swaminarayan Sanskar Pharmacy College
Master Of Pharmacy (Level 9)10.2014
Skills
Customer Service
Office Management
Organizational Skills
Office Administration
Customer Relations
Clear oral/written communication
Excellent multi-tasking ability
Data Entry
Relationship Building
Scheduling
Inventory Control
Timeline
OFFICE MANAGER
E8ght Flooring Refinishing & Supplies
10.2023 - Current
CUSTOMER SERVICE & CLAIMS SPECIALIST
Team Global Logistics
12.2022 - 10.2023
INVENTORY SPECIALIST
Team Global Logistics
10.2018 - 11.2022
OFFICE SUPPORT COORDINATOR
Team Global Logistics
12.2017 - 10.2018
Distribution Centre INWARDS TEAM LEADER
Konnect Fastening Systems
03.2015 - 01.2017
Bookkeeping & Accounting
Certificate in Book Keeping And Accounting
Business And Management
Diploma in Business Enterprise (Level 8)
Master of Science - Pharmacy
Shree Swaminarayan Sanskar Pharmacy College
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