Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
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Ruchi Chhetri

Mackenzie,Twizel

Summary

Dynamic professional with a proven track record at Fishtail Restaurant and Bar, excelling in customer relationship management and effective communication. Skilled in transaction processing and time management, I consistently resolved customer issues, enhancing satisfaction and loyalty. Committed to maintaining high standards of service and cleanliness in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Front of House Staff Member

Fishtail Restaurant and Bar
Mackenzie District , Twizel
06.2025 - Current
  • Welcomed guests and provided exceptional customer service at a busy dining establishment.
  • Assisted in maintaining cleanliness and organisation of dining areas and service stations.
  • Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
  • Adhered to company policies regarding dress code, break times.
  • Worked with managers to report and resolve customer issues or concerns.
  • Handled cash register transactions for both dine-in and take-out orders.

Front Desk Receptionist

Mobil Petrol Station
Mackenzie, Twizel
06.2025 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Bank Intern

Everest Bank Limited
Kawasoti Minicipality, Nawalparasi
02.2024 - 04.2025
  • Assisted customers with account inquiries and banking services.
  • Processed transactions accurately and efficiently at the teller station.
  • Resolved customer complaints by providing timely and effective solutions.
  • Participated in training sessions to enhance knowledge of banking operations.
  • Created documents for loan applications and assisted customers in completing them accurately.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or the Federal Reserve Bank.

Education

Bachelor of Business Studies - Business Administration

Apex Academy
Bhratpur-2, Kshetrapur, Chitwan, Nepal
01-2024

Skills

  • Consumer assistance and transaction processing
  • Time management and multitasking
  • Team collaboration and effective communication
  • Customer relationship management and complaint handling
  • Dining room setup and cleanliness
  • Reservation management and guest greeting
  • Cultural awareness and problem-solving

Languages

English
Professional
Hindi
Professional
Nepali
Native/ Bilingual

Accomplishments

  • Running Competition
  • First place in District Handwriting Competition

References

References available upon request.

Timeline

Front of House Staff Member

Fishtail Restaurant and Bar
06.2025 - Current

Front Desk Receptionist

Mobil Petrol Station
06.2025 - Current

Bank Intern

Everest Bank Limited
02.2024 - 04.2025

Bachelor of Business Studies - Business Administration

Apex Academy

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Ruchi Chhetri