Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Timeline
Generic

Ruchi Thakkar

Wellington,WGN

Summary

Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational expectations. Detail-oriented, with a focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.

Ruchi is a ServiceNow Senior Consultant and has over 5 years of hands-on experience delivering ServiceNow solutions for both the private and public sectors. Ruchi has predominantly worked on CaseSolve, HAM, CSM, ITSM implementations, ServiceNow integrations, ServiceNow upgrades, and operate projects.

Overview

5
5
years of professional experience
1
1
Certification

Work History

ServiceNow Senior Consultant

Deloitte
Wellington, WGN
05.2021 - Current
  • Managed multiple client engagements simultaneously while adhering to tight deadlines.
  • Worked closely with stakeholders to identify business issues.
  • Facilitated workshops with stakeholders to review current procedures and develop new processes.
  • Developed comprehensive reports for stakeholders detailing project status and insights.
  • Facilitated workshops to gather client requirements and align project goals.
  • Established strong working relationships with both internal teams as well as external vendors and clients.
  • Reviewed all deliverables prior to release ensuring accuracy, completeness, quality assurance standards are met.
  • Monitored progress of ongoing projects to ensure objectives were met within specified time frames.
  • Facilitated daily stand-up meetings to enhance team communication and collaboration.

Service Delivery Analyst

Vital Ltd
Wellington, WGN
06.2020 - 05.2021
  • Managed service requests using ITSM tools for tracking and resolution.
  • Collaborated with stakeholders to identify areas for process improvement.
  • Monitored the performance of services to ensure compliance with agreed SLAs.
  • Analyzed service delivery processes to enhance operational efficiency.

Education

Bachelor of Architecture - Architecture

South Gujarat University
Surat,India
03-2007

Skills

  • ServiceNow configuration
  • ITSM tools
  • Project reporting
  • Stakeholder engagement
  • Process improvement
  • Service delivery management
  • Client relationship management
  • Team collaboration
  • Problem solving
  • Operations management
  • Consulting
  • Project management
  • ServiceNow implementation
  • ServiceNow application maintenance and support
  • Now support, patching, and upgrades
  • Requirements gathering: user stories, acceptance criteria, quality assurance
  • Demo/showcase: presenting back to business

Certification

  • ITIL 4® Foundation Certificate in IT Service Management
  • ServiceNow Certified System Administrator
  • ServiceNow Certified Implementation Specialist - Human Resources
  • ServiceNow Certified Implementation Specialist - Hardware Asset Management
  • ServiceNow Micro-Certification - Agile and Test Management Implementation
  • ServiceNow Micro-Certification - Predictive Intelligence
  • ServiceNow Certified Implementation Specialist - ITSM

Languages

English
Full Professional
Gujarati
Native/ Bilingual
Hindi
Native/ Bilingual

Accomplishments

  • Deloitte Bravo, make an impact that matters - Arataki |Lead the way
  • Deloitte Bravo, make an impact that matters - Mahi pono | Serve with integrity
  • Deloitte Bravo, make an impact that matters -Mahitahi | Collaborate for measurable impact.

References

References available upon request.

Timeline

ServiceNow Senior Consultant

Deloitte
05.2021 - Current

Service Delivery Analyst

Vital Ltd
06.2020 - 05.2021

Bachelor of Architecture - Architecture

South Gujarat University

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Ruchi Thakkar