- Love traveling and exploring destinations
- Diving in the tropical oceans
- listening to music
Ruchira Hashan
Albany,Auckland
Summary
Experienced Customer service Team Leader with strong leadership, highly organized and detail-oriented professional with 4 years of progressive experience in the field. Skilled in planning & Rostering, training & developing staff. Self-motivated with exceptional communication and proven multitasking abilities.
Overview
18
18
years of professional experience
Work History
Team Leader - Customer Service
Fullers360 Group LTD
AUCKLAND CENTRAL, Auckland
01.2015 - Current
- Provide support and problem solving to customer service consultants with complex situations.
- Daily supervision to ensure high quality and efficient service from staff.
- Plan rosters for busy periods and allocate roles.
- Daily management of Rosters for efficiency and arranging covers.
- Liaise / plan vessel movements in terminals to maximize operational productivity.
- Co-ordinate staff allocation across all ticket offices and ensure staff efficiency.
- Evaluation of employees and allocating appropriate training and on going development processes.
- Assisting Customer service Manger with operational requirements and undertaking projects to improve various aspects of the business.
- Liaising with multiple stake holders & emergency services on daily basis.
- Managing Rosters and Effective staff allocation.
- Revenue management.
Customer Service Consultant/ Acting Team Leader
Fullers Group LTD
Level 3 Ferry Building, 99 Quay Street Auckland 1010
01.2014 - 01.2015
- Advanced knowledge in Galaxy and Auckland Transport Hop ticketing systems.
- Promoting products with both Regular Customers and tourists.
- Handling customer queries, complaints and providing alternatives.
- Coordinating and assisting with vessels for their services.
- Replacing Team leaders when needed and carrying out their duties accordingly.
IT Lab Assistant
Richmond College
Richmond Hill Rd, Galle 80000, Sri Lanka
01.2007 - 01.2009
- Maintain the computer labs in the college. see to the necessary repairs.
- Identified and corrected performance issues.
- Oversaw the daily performance of computer systems.
- Applied performance tuning techniques.
Provincial Event Organizer
Alcohol and Drug information center, Sri Lanka
40/18, Park Rd, Colombo, Sri Lanka
01.2006 - 01.2007
- Coordinating school representatives and other representatives all across the province.
- Organizing seminars, meetings and underage anti drug days.
- Attending to seminars to describe how illegal drug usage can affect underage school children.
Education
Fullers Leadership Development Programme
Fullers360 Group LTD
Level 3, 99 Quay St, Auckland CBD2018
Diploma - Diploma In International Tourism And Travel Management
The International Travel College Of New Zealand
Level 4, ITC House, 9 City Road, Auckland (09) 373 55102013
High School Diploma - undefined
Richmond, College
Richmond Hill Rd, Galle 80000, Sri Lanka2009
Skills
- Customer service-oriented
- Planning & Rosters
- Exceptional communication skills
- Efficient multi-tasker
- Safety management
- Organized
- Attention to detail
- Creative problem solver
- Project planning
- Strong team-builder
- Staff training/development
- Human resources management
- Process improvement
Interests
Timeline
Team Leader - Customer Service
Fullers360 Group LTD
01.2015 - Current
Customer Service Consultant/ Acting Team Leader
Fullers Group LTD
01.2014 - 01.2015
IT Lab Assistant
Richmond College
01.2007 - 01.2009
Provincial Event Organizer
Alcohol and Drug information center, Sri Lanka
01.2006 - 01.2007
Fullers Leadership Development Programme
Fullers360 Group LTD
Diploma - Diploma In International Tourism And Travel Management
The International Travel College Of New Zealand
High School Diploma - undefined
Richmond, College
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