Ruchit Patel
Auckland,New Zealand
Summary
Motivated and experienced Dispatch Coordinator aiming to step into a Dispatch Office Manager role. Known for keeping operations running smoothly, supporting teams, and improving day‑to‑day logistics processes. Brings hands-on experience in dispatch coordination, order processing, inventory systems, and operational problem-solving. Confident leading teams, managing workflow, and supporting continuous improvement across dispatch functions.
Overview
13
13
years of professional experience
Work History
Dispatch coordinator
service foods
01.2022 - Current
- coordinate day-to-day dispatch activities to ensure accurate, timely order processing.
- Manage POD requests, credits, and returned goods documentation with attention to detail.
- Maintain dispatch logs, inventory updates, and system records for accuracy and traceability.
- Work closely with warehouse, transport, and customer service teams to resolve operational issues.
- Support adherence to health & safety, food safety, and company SOPs.
- Assist with training new team members and supporting the wider dispatch and pick/pack teams.
- Monitor order accuracy and contribute to continuous improvement initiatives.
Dispatch Assistant
Service Foods
12.2017 - 03.2020
- Collaborated with team members to resolve delivery issues, enhancing customer satisfaction through effective communication.
- Supported training of new staff on dispatch protocols and software systems, fostering a collaborative work environment.
Marketing Executive
Darshanam life space
01.2013 - 01.2016
Education
Graduate diploma - applied management
Otago Polytechnic
New Zealand, Auckland12-2018
Master of Business Administration (MBA) - Marketing&Finance
C.V RAMAN UNIVERSITY
New Zealand, Auckland03-2014
Skills
- Dispatch coordination & logistics oversight
- Team leadership, coaching, and staff development
- Inventory systems & office administration
- DIFOT & KPI monitoring
- Customer credits, PODs & returned goods processing
- Health & safety and food safety compliance
- Workflow optimisation & process improvement
- Strong communication, literacy, and numeracy
- MS Office (Word, Excel, Outlook) proficiency
- Accurate data entry & documentation management
- Experience with Salesforce and Sage/ERP
Strength
- Operational Ownership
- Calm Under Pressure
- Strong Systems Knowledge
- People-First Leadership Style
- Detail-Driven Yet Fast
- Strong Understanding of Warehouse & Dispatch Flow
- Safety & Compliance Awareness
Timeline
Dispatch coordinator
service foods
01.2022 - Current
Dispatch Assistant
Service Foods
12.2017 - 03.2020
Marketing Executive
Darshanam life space
01.2013 - 01.2016
Graduate diploma - applied management
Otago Polytechnic
Master of Business Administration (MBA) - Marketing&Finance
C.V RAMAN UNIVERSITY