Rudy Mayekar
Customer Relations
Mt Ruapehu, Chateau Tongariro ,Manawatu-Wanganui
Summary
Productive Assistant Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Front Office Manager
Hotel Chateau Tongariro
03.2022 - Current
- Ensuring high quality services, resulting in optimum resource utilization for maximum Service quality
- Ensuring maximum customer satisfaction by closely interacting with in-house & potential guests to understand their requirements & customizing products & services with optimum resource utilization
- Strategizing policies & procedures in the operating systems to achieve greater Customer Service Mentoring & coaching team to achieve a high guest satisfaction on Trip Advisor
- Organizational Skills
- In charge of daily operations as an Acting FOM
- Innovating & leading team in REVMAX
- Training & Mentoring Front Office team, Achieves Guest Satisfaction by:
- Focusing on the guest, delivering the correct services and quality of product as requested by the guest in a timely manner
- Maintaining up to date knowledge on all Hotel events, including Food and Beverage outlet information
- Meets Budgeting Requirements by:
- Ensuring expenses are controlled in line with business levels on a day-to-day basis by monitoring and managing all budgets
- Ensuring all purchasing activities meet company guidelines by managing stock levels and minimizing loss
- Effectively planning, managing and optimizing front office resources
- Ensure revenue opportunities are maximized by:
- Effectively selling, upselling and on selling at appropriate times
- Having a detailed knowledge of and always promoting sales of local business services and tour operators
- Hosting site inspections and showing rooms to familiarization groups and all potential guests
- Using sales techniques to convert inquiries to sales
- Effectively setting daily room rates
- Coaching the Front Office team on upselling and on selling
- Regularly analysing financial performance
- Maintain open communication channels with all departments by:
- Maintaining professionalism in all interactions
- Ensuring that all departments are kept informed of relevant information in a timely manner – including arrivals, tours, departure times, VIP guests, guest feedback
- Providing information to Department Managers on all events concerning their department
- Attending and participating in meetings and communicating issues, ideas and strategies with other HODs
- Ensure Training and Development of all team members by:
- Ensuring staff are motivated in order to contribute their best by leading by example and providing a positive environment
- Coaching and inspiring team members to develop and achieve their goals
- Communicating openly and conducting team briefings
- Always ensures staff and guest safety by:
- Reports any health, safety, security hazards and accidents through the appropriate reporting and action methods
- Be fully conversant and familiar with company, hotel and department OSH procedures, policies and directives
- Participates in OSH in the workplace – provides input to Departmental H&S initiatives, participates in H&S committee in accordance with company OSH manual procedures
- Investigates and determines underlying causes of accidents, and solutions to prevent reoccurrence.
Hotel Duty Manager
Stamford Plaza Hotel
Auckland
09.2019 - 03.2022
- Producing weekly reception and concierge roster
- Managing Payroll
- Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Ensures that all front desk employees are well presented (uniforms, personal hygiene etc.), and also punctual
- Processing front office invoices
- Provide high level of customer service and maintain a high profile in the day-to-day front office operations
- Manages and motivates the Front Office team in order to provide a high standard of service for customers
- Working along with team to maximize the room revenue through REVMAX
- Liaising closely with other departments to ensure smooth management of guest rooms with minimal or zero impact to guest needs
- Handling guest complaint in a timely manner and doing follow up when necessary to achieve maximum guest satisfaction.
Front Office Supervisor
Stamford
Auckland
01.2018 - 09.2019
- Responsible Ensure the Front office department of the hotel maintains the standards set by the Hotel’s standard operation procedures
- Ensure the efficient and effective day to day operations of the Front Office Department Control costs such as wages
- Budgeting, forecasting and reporting
- To be always readily available to deal with problems or complaints
- Completing F&B and Housekeeping reports for next day Performing check in and check out.
Night Auditor
Grand Millennium
Auckland
01.2017 - 01.2018
- Performing rate check for all in house guests
- Run end of day process in property management System (PMS) Prepares a summary of cash, check, and credit card transaction
- Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
- Making daily reports i.e., DHR, SOB etc
- Review all daily sales transactions of front office and food and beverage outlets and record any variances
- Making sure hotel security check is done in a timely manner
Management Trainee
Taj Hotel Mumbai
06.2015 - 09.2016
- All operational activities at the front office and full understanding of emergency procedures
- Responsible for overnight security in the hotel
- Generating hotel daily reports & stats
- Responsible for balancing the F&B accounts
- Completing revenue report daily
Education
Graduate Diploma - Business Management
Otago Polytechnic
03.2017 - 03.2018
Bachelor of Hospitality Studies - undefined
Mumbai University Yr
Skills
New-Hire Training
Policy and procedure modification
Documentation and control
Oral and writing communication
Organization and planning
Staff Management
Hotel information
Additional Information
- Achievements , Valid New Zealand Liquor License, General Managers Certificate Restricted New Zealand Driver’s License Fully competent with Opera Software Facilitated Upselling program for Stamford Plaza Hotel. Winner of Employee of the Quarter for the Leadership award at Stamford Plaza Auckland Hotel in Year 2018. Championing upsell generation of $60000 per month year to date at the Stamford Plaza Auckland Winner of Customer Service award in year 2018 at the Grand Millennium Hotel
Timeline
Assistant Front Office Manager
Hotel Chateau Tongariro
03.2022 - Current
Hotel Duty Manager
Stamford Plaza Hotel
09.2019 - 03.2022
Front Office Supervisor
Stamford
01.2018 - 09.2019
Graduate Diploma - Business Management
Otago Polytechnic
03.2017 - 03.2018
Night Auditor
Grand Millennium
01.2017 - 01.2018
Management Trainee
Taj Hotel Mumbai
06.2015 - 09.2016
Bachelor of Hospitality Studies - undefined
Mumbai University Yr