Ruhann Botha
Upper Hutt,Riverstone Terraces
Summary
Hardworking, organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to upholding highest standards of customer service and safe practices. Physically fit and strong with outstanding physical stamina to handle work in both cold and hot weather.
Overview
2
2
years of professional experience
Work History
Bar Tender
Upper Hutt Cosmopolitan Club
07.2023 - Current
- Maintained impeccably clean, attractive and well-stocked bar area.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Delivery Driver
Domino's Pizza
07.2022 - 07.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Demonstrated initiative by learning menu offerings and ingredients to better assist customers with inquiries and special requests.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Education
High School Diploma -
Upper Hutt College
Upper Hutt, NZ11.2023
Skills
- Sales Expertise
- Hospitality Service Expertise
- Customer Service Expertise
- Clear and Effective Communication
- Highly Reliable
- Problem Solving
- Adaptability
- Strong Multitasking
- Teamwork and Professionalism
- Full Driver's License
- Attention to Detail
- Stress Management
- Time Management
- Motor Vehicle Operation
- Safety Awareness
- Quick Learner
- Extensive workshop and Mechanical engineering knowledge
Timeline
Bar Tender
Upper Hutt Cosmopolitan Club
07.2023 - Current
Delivery Driver
Domino's Pizza
07.2022 - 07.2023
High School Diploma -
Upper Hutt College
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