Ruiqiong (Rachel) Han
Waikato,Hamilton
Summary
Experienced Recovery Administrator focused on efficiency and operational improvements. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Recovery Administrator
ACC
Waikato, Hamiton
01.2023 - Current
- Take ownership for tasks, completing them efficiently and accurately to progress client outcomes.
- Develop and maintain the required knowledge and context required to deliver the right support, at the right time in the right way.
- Ensure that all customer information is managed appropriately in line with ACC policies and standards respecting and protecting customer privacy to maintain trust and confidence in ACC.
- Assisted in the development of new administrative systems, procedures and policies.
- Provided general administrative support to staff members.
- Contact clients, providers and employers to verify or request information and to pass on information about service delivery arrangements.
- Work in a collaborative and cooperative way across the entire administration support function so that there is timely and effective support for clients at all points of their recovery
- Take personal accountability for achieving team performance targets and work collaboratively to address areas of concern and improve performance
Real Estate Sales Consultant
Lugtons Real Estate
Waikato, Hamilton
08.2022 - Current
- Build lists of properties with detailed specifications, developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Ensure fiduciary service of the real estate transaction from initial contact through contract to close.
- Answered any enquiry phone calls and emails from different customers or the other agents, providing frontline customer support or assistance with professional real estate service transactions.
- Organized client contracts, records and reports to strengthen traceability.
- Have local knowledge of the community and market condition to answer questions about potential homes, similar properties and the surrounding neighborhood.
Sales Associate to Team Tony Tang
Lodge Real Estate
08.2021 - 07.2022
- Follow-up with leads to increase sales
- Close for agreement, and conduct high-level fiduciary needs analyses
- Nurture relationships that connect with our clients to generate more sales
- Hold buyer and vendor consultations to find out their needs and wants in a home, then show properties that meet those needs
- Conduct open homes to promote the listings within the team
- Social media and other marketing running to promote business
- Have local knowledge of the community and market condition to answer questions about potential homes, similar properties and the surrounding neighborhood.
Sales and Administrator
Healthkiwi International Limited
Waikato, Hamilton
03.2018 - 12.2019
- Customer service inquiries and store sales.
- Dealing with customers in store or online on a daily basis and ensuring complete satisfaction.
- Generating sales leads that develop into new customers to assist main branch in meeting goals.
- Handle customer complaints, provided appropriate solutions and followed up to ensure customer interactions with minimal disruption to branch offices.
- Providing admin duties, sales software and typing documents using Microsoft Office.
Process Technician
New A Innovation (New Zealand) Limited
Hamilton
08.2016 - 08.2017
- Prepared required documents and reviewed for accuracy.
- Operate production processes. Perform Checking, calibration, and maintenance of production equipment. Maintain processing, product and environmental qualities according to the approved standards.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assist in developing, maintaining and updating SOPs and other technical documents.
- Report any conditions (relating to plant, equipment or personnel) that may adversely affects the products and testing results to the management.
Education
Diploma - Technology (Science
Waikato Institute of Technology (WINTEC)
Hamilton01.2015
Bachelor of Arts - Teaching of Chinese Language to Foreigners
HuaQiao University
Xia Men China01.2011
TESOL- ASIA Certificate for Thai Language, Culture and Professional Ethics Course for Non-Thai Teachers -
01.2011
Skills
- Experienced with reviewing information
- Attention to Detail
- Multitasking and Deadline Adherence
- Verbal and Written Communication
- Skilled with EOS and other systems
- Team Building and Collaboration
- Problem-Solving Abilities
- Reporting and Documentation
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Fluent in Mandarin/English
Timeline
Recovery Administrator
ACC
01.2023 - Current
Real Estate Sales Consultant
Lugtons Real Estate
08.2022 - Current
Sales Associate to Team Tony Tang
Lodge Real Estate
08.2021 - 07.2022
Sales and Administrator
Healthkiwi International Limited
03.2018 - 12.2019
Process Technician
New A Innovation (New Zealand) Limited
08.2016 - 08.2017
Diploma - Technology (Science
Waikato Institute of Technology (WINTEC)
Bachelor of Arts - Teaching of Chinese Language to Foreigners
HuaQiao University
TESOL- ASIA Certificate for Thai Language, Culture and Professional Ethics Course for Non-Thai Teachers -
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