RUIXUE (Cindy) DENG
Christchurch,Rolleston
Summary
Over 15 years of practical experience working in tourism industry and frontline customer service. Highly experienced in dealing with customers from different cultures. Approachable and outgoing personality with experience leading and enjoying high pressure fast pace environment and dealing with emergency. I am a team player as well as work individually.
Overview
14
14
years of professional experience
Work History
Guest Service Ambassador
International Antarctica Centre
Christchurch
10.2023 - Current
- Welcome visitors and ensure their needs are satisfied during their experience.
- Sell International Antarctic Centre experiences and products in a retail
- Respond to all correspondence including telephone and email inquiries about the IAC, and promote all aspects of the attraction
- Escort visitors on tours, and describe and explain points of interest, provide clearly delivered, accurate commentary services in alignment with the Antarctic Toolbox
Team Leader at Te Anau Visitor Centre
Real NZ
Te Anau
04.2023 - 10.2023
- Ensure reservations, passenger allocation, specifications and special needs have been met.
- Lead the team in the absence of the Te Anau & Manapouri Visitor Centre Coordinator, ensuring the continuity and consistency of exceptional Guest Service at all times.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Consultant at Te Anau Visitor Centre
Real NZ
Te Anau
10.2022 - 04.2023
- Greeting incoming customers and provided expert sales and service to drive revenue.
- Selling Realnz Experience goods and services in a retail or wholesale establishment..
- Ensure all equipment is operating efficiently and maintained correctly, with any problems reported through the correct systems.
- Conducting all branch administrative and reservations duties.
Reception Team Leader
Tasman Holiday Parks
Te Anau
04.2021 - 10.2022
- Deliver a range of frontline reception service, ensuring that all enquiries, bookings, reservations, and face to face interactions with customers are carried out effectively
- Resolve customer complaints and make their stay unforgettable
- Look after the operation side of the park while the manage is absent
- Follow up reviews on all booking resources
Inbound Tour Guide
A China Travel
Christchurch, Queenstown , Milford
01.2016 - 01.2020
- Followed safety protocols at all times while guiding guests through the tour areas
- Organizing schedule with vendors such as hotels, restaurants and transportation providers in order to run the tour smoothly
- Showing Chinese tourists all over South Island, conducting commentary during the trip
- Dealing with emergency and complaints happened during a tour caused by culture difference and miscommunication between the agents and the group
- Satisfying the customers’ reasonable requirements during the whole tour period. Making sure they understand New Zealand Health and Safety requirements.
Boat Crew/ Mandarine Speaking Guide
RealNZ
Milford Sound
07.2014 - 01.2016
- Provide Chinese commentary and host Chinese language speaking customers while also assist the skipper to run the boat smoothly
Inbound Tour Guide
Shanghai CTS Travel
, Shanghai
01.2010 - 10.2013
- Organized and conducted daily tours for International groups of up to 30 people
- Provided detailed information to tourists about local attractions and points of interest.
- Followed safety protocols at all times while guiding guests through the tour areas.
Education
Certificate of Animal Care (Level 3 ) (2021) -
Southern Institute of Technology
04-2021
First Aid Course Level 1
St Johns
01-2021
Approved Destination Status (ADS) Tour Guide
Service IQ
05-2016
Bachelor of Business Commerce -
Nanjing Normal University
01.2011
Skills
- Customer Engagement
- Work under pressure and problem-Solving
- Detail Oriented
- Teamwork and Collaboration
- Complaint Handling
- Public Speaking
- Group management
Objective
Applying for Jet Flight Attendant
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Guest Service Ambassador
International Antarctica Centre
10.2023 - Current
Team Leader at Te Anau Visitor Centre
Real NZ
04.2023 - 10.2023
Sales Consultant at Te Anau Visitor Centre
Real NZ
10.2022 - 04.2023
Reception Team Leader
Tasman Holiday Parks
04.2021 - 10.2022
Inbound Tour Guide
A China Travel
01.2016 - 01.2020
Boat Crew/ Mandarine Speaking Guide
RealNZ
07.2014 - 01.2016
Inbound Tour Guide
Shanghai CTS Travel
01.2010 - 10.2013
Certificate of Animal Care (Level 3 ) (2021) -
Southern Institute of Technology
First Aid Course Level 1
St Johns
Approved Destination Status (ADS) Tour Guide
Service IQ
Bachelor of Business Commerce -
Nanjing Normal University
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