Rukshi Alahakoon
Auckland,AUK
Summary
Proven Customer Service Operator with a track record of enhancing customer satisfaction at Pak N Save and New World. Skilled in problem-solving and excellent communication, adept at improving customer engagement through creative thinking and a keen eye for detail. Demonstrates strong time management and the ability to learn quickly, ensuring high-quality service under pressure.
Overview
4
4
years of professional experience
Work History
Customer Service Operator
Pak N Save
01.2017 - 10.2019
Greet Customers warmly
Assisting customers by providing information and resolving their complaints.
Receiving payment by cash,cheque,credit cards and vouchers
Establishing or identify prices of goods using cash register and price scanners.
Answering customer’s questions and provide information on proctor policies.
Processing merchandise returns and exchanges.
Communicate with internal departments.
Customer Service Operator/ Grocery Assistance
New World
09.2015 - 11.2016
Filled the shelves with right products
Assisted customers to find their items they need
Displayed the products attractively
Shopped for customers who are ordering through online
Couriered grocery packages to relevant address.
Education
Certificate In Accounts Administration & Payroll -
Career Academy
Auckland, AUK2025
Higher Diploma -
Diploma in Service Management
University Of Colombo Sri Lanka2013
Skills
Very keen eye for detail
Time management
Excellent communication skill
Problem solving skill
Ability to perform under pressure
Learn new task and information quickly
Decision making
Creative thinking
Willingness to learn
Timeline
Customer Service Operator
Pak N Save
01.2017 - 10.2019
Customer Service Operator/ Grocery Assistance
New World
09.2015 - 11.2016
Certificate In Accounts Administration & Payroll -
Career Academy
Higher Diploma -
Diploma in Service Management
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