Rumiko Yano
Retail Manager
11 Norwood Street Christchurch,CAN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Seafood Manager
New World Northwood
Christchurch, CAN
07.2018 - Current
- Managed daily work schedules for seafood staff.
- Wrapped, weighed, labeled and priced cuts of seafood.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Communicated best practices among on-site and external personnel to align efforts and goals.
Service Deli Supervisor
New World Wigram
Christchurch, Canterbury
02.2016 - 07.2018
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Sushi Chef
New World Northwood
01.2011 - 01.2013
- Produced innovative menu offerings to promote company awareness and customer satisfaction.
- Maintained well-organized mise en place to keep work consistent.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Disciplined and dedicated to meeting high-quality standards.
Chef, Sushi Chef
Blue Fish roll Sushi & Lounge restaurant
01.2004 - 01.2007
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Maintained well-organized mise en place to keep work consistent.
- Developed recipes and menus by applying understanding of market demand and culinary trends,
Office Assistant
Labor Standards Inspection Office
HIta, Ooita, Japan
04.1997 - 09.2004
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Executed record filing system to improve document organization and management.
- Prepared meeting rooms and materials and recorded important information.
- Completed clerical tasks such as filing, copying and distributing mail.
Education
Nagasaki Wesleyan Junior Colleges
Nagasaki Japan 04.1992 - 03.1994
Seafood Retailing :Level 2
National Certificate
07.2017 - 07.2017
Occupational Health And Safety (Workplace Safety)
National Certificate
08.2017 - 08.2018
Organizational Leadership Level4
Foodstaff
08.2021 - 08.2021
New Zealand Diploma in Workplace Health And Safety
Southern Institute Technology
02.2019 - 11.2021
Skills
Staff Management
Timeline
Organizational Leadership Level4
Foodstaff
08.2021 - 08.2021
New Zealand Diploma in Workplace Health And Safety
Southern Institute Technology
02.2019 - 11.2021
Seafood Manager
New World Northwood
07.2018 - Current
Occupational Health And Safety (Workplace Safety)
National Certificate
08.2017 - 08.2018
Seafood Retailing :Level 2
National Certificate
07.2017 - 07.2017
Service Deli Supervisor
New World Wigram
02.2016 - 07.2018
Sushi Chef
New World Northwood
01.2011 - 01.2013
Chef, Sushi Chef
Blue Fish roll Sushi & Lounge restaurant
01.2004 - 01.2007
Office Assistant
Labor Standards Inspection Office
04.1997 - 09.2004
Nagasaki Wesleyan Junior Colleges
04.1992 - 03.1994
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