Rupal Modhvadiya
Johnsonville,New Zealand
Summary
Experienced in retail and food service with a focus on exceptional customer service, cash handling, and inventory management. Adept team player with strong communication and problem-solving skills. Committed to cleanliness, safety, and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Member
MacDonalds
06.2024 - Current
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Increased customer satisfaction with prompt and accurate order taking.
- Accurately operated cash register to process customer payments.
Crew Person
The Chocolate Room
08.2020 - 03.2022
- Customer Service: Taking orders, answering questions, and making menu recommendations to enhance customer experience.
- Food and Beverage Preparation: Preparing and presenting a variety of chocolate-based products and beverages.
- Cash Handling: Operating the register, processing payments, and balancing the cash drawer.
- Maintaining Cleanliness: Ensuring cleanliness of the café, including tables, counters, and kitchen areas.
- Stock Management: Restocking supplies, checking inventory, and reporting shortages.
- Team Collaboration: Working effectively with team members to ensure smooth operations.
- Adhering to Safety and Health Regulations: Following safety and health guidelines to maintain a safe environment.
Store Assistant
D-Mart
11.2019 - 06.2020
- Customer Service: Greet and assist customers. Address inquiries and resolve complaints.
- Checkout Operations: Operate cash registers and process payments. Ensure correct pricing and bag items.
- Inventory Management: Stock shelves and organize merchandise. Perform inventory checks and process deliveries.
- Store Maintenance: Keep the checkout area clean and organized. Ensure aisles and displays are tidy.
- Sales and Promotions: Inform customers about sales and promotions. Upsell and suggest additional items.
- Compliance and Safety: Follow store policies and safety regulations. Report hazards and security issues.
- Team Collaboration: Work with colleagues to ensure efficient operations. Attend team meetings and training sessions.
Education
Bachelor Of Science - Physics, Chemistry, Mathematics
Sarvepalli Radhakrishnan University
Bhopal01.2019
Skills
- Customer Service
- Food and Beverage Preparation
- Cash Handling
- Inventory Management
- Sales and Promotions
- Cleanliness Maintenance
- Team Collaboration
- Safety and Health Compliance
- Communication Skills
- Problem-Solving
- Attention to Detail
- Time Management
Certification
- First Aid Training Program
- English Language Training Programme
- Interpersonal Skills Module
- Learn & Earn - A Skill Development Programme
Timeline
Crew Member
MacDonalds
06.2024 - Current
Crew Person
The Chocolate Room
08.2020 - 03.2022
Store Assistant
D-Mart
11.2019 - 06.2020
Bachelor Of Science - Physics, Chemistry, Mathematics
Sarvepalli Radhakrishnan University