Rupali Kamble
Porirua,WGN
Summary
Detail-oriented system administrator with strong organizational skills, adept at working efficiently under tight deadlines. Enthusiastic team player committed to contributing to company success and achieving collective goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CLOUD SERVICES ENGINEER
Umbrellar Cloud Technology Group
03.2024 - 04.2024
- Managed and administered customer platforms on the Umbrellar VMware-managed compute platform and Azure.
- Established strong client relationships through exceptional communication, fostering trust and collaboration.
- Acted as an escalation point for the Cloud Success team, resolving customer tickets and incidents.
- Facilitated communication between teams and contributed to knowledge article creation.
- Ensured accurate documentation of customer interactions and billable work.
- Conducted scheduled and emergency after-hours maintenance and participated in the monthly on-call roster.
- Performed regular monthly system patching and preventative maintenance.
Cloud Services Engineer
Pax8
03.2023 - 02.2024
- Managed customer platforms on VMware and Azure.
- Built strong client relationships through clear communication.
- Resolved customer tickets and incidents as an escalation point.
- Facilitated team communication and created knowledge articles.
- Documented customer interactions and billable work accurately.
- Supported Azure deployments and stayed updated on related tech.
- Conducted after-hours maintenance, scheduled and emergency.
- Participated in monthly on-call rotations.
- Performed regular monthly patching for systems
CLOUD PLATFORM SUPPORT SPECIALIST (CONTRACT)
Umbrellar Ltd
06.2022 - 02.2023
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Provided support and guidance on billing, licensing, and technical queries related to Microsoft Products and external SaaS offerings.
- Conducted basic problem-solving and assistance on various software applications and Microsoft Product Lines.
- Wrote Knowledge Base articles, customer-facing documentation, and HOWTOs.
- Offered presales assistance and product usage instruction.
- Supported the professional development of Sales Teams and customer-facing teams.
- Provided Azure active directory support.
- Worked on the Partner Earn Credit project with MS
PRODUCT TEAM SUPPORT INTERN
Umbrellar Ltd
03.2022 - 06.2022
- Supported staff, reducing workload and enabling focus on priorities.
- Applied learned concepts in industry-specific tasks.
- Organized files, spreadsheets, and reports efficiently.
- Enhanced proficiency in software programs through hands-on experience.
- Offered support on billing, licensing, and technical queries.
- Aided in basic problem-solving and software use.
- Provided instruction and training to users.
- Supported wider teams' technical growth.
SENIOR TECHNICAL PROCESS EXECUTIVE
Infosys Ltd.
06.2015 - 02.2019
- Managed multiple projects concurrently, ensuring timely and quality completion.
- Enhanced workflow efficiency through new process documentation and training.
- Led process re-engineering efforts, boosting productivity.
- Conducted regular process audits for improvement opportunities.
- Implemented system upgrades and migrations with minimal downtime.
- Coordinated multi-team process initialization, reducing redundancies.
- Addressed technical support tickets and communicated with customers.
- Troubleshot hardware, software, and networking issues.
- Installed new hardware, software upgrades, and networking cables.
- Offered minor technical and operational training.
- Configured desktop systems and laptops for new employees.
Education
Diploma in Applied Network & Cloud Technology
NZSE
Auckland03.2022
MBA - Finance
Pune University
India04.2012
Skills
- Communication
- Exploration
- Adaptability
- Resilience
- Customer-centric
- System Troubleshooting
- Root Cause Analysis
- Teamwork and Collaboration
- Client Relations
- Technical reporting
- Engineering Documentation
Certification
Microsoft Azure Fundamentals AZ900
Microsoft Azure Data Fundamentals DP900
ITIL 4 Foundation certified – AXELOS New Zealand
Timeline
CLOUD SERVICES ENGINEER
Umbrellar Cloud Technology Group
03.2024 - 04.2024
Cloud Services Engineer
Pax8
03.2023 - 02.2024
CLOUD PLATFORM SUPPORT SPECIALIST (CONTRACT)
Umbrellar Ltd
06.2022 - 02.2023
PRODUCT TEAM SUPPORT INTERN
Umbrellar Ltd
03.2022 - 06.2022
SENIOR TECHNICAL PROCESS EXECUTIVE
Infosys Ltd.
06.2015 - 02.2019
Diploma in Applied Network & Cloud Technology
NZSE
MBA - Finance
Pune University
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