Rupam Dhaliwal
Wellington,Karori
Summary
Having completed my bachelor’s degree with a double major in Banking & Finance and Risk Management, I have obtained the requisite theoretical knowledge in these fields. I now seek to align myself with an organization that will provide support and guidance as I work toward building and developing my practical application of this knowledge to grow my skill set in real terms.
Overview
4
4
years of professional experience
Work History
Office Support Assistant/ Administrator
Accountancy Insurance
01.2023 - 06.2023
- Assisting with the preparation of templates.
- Managed daily office operations with a focus on time management and prioritization of tasks.
- Facilitated communication between departments, fostering a collaborative work environment.
- Assisted in the development of training materials for new staff members, promoting consistency across the department.
- Improved workflow efficiency by identifying areas for process improvement within administrative procedures.
- Managed incoming phone calls professionally, directing callers to appropriate departments or handling inquiries as needed.
- Undertaking data manipulation and data amendments
- Preparing reports and summaries
- Handled mail distribution tasks efficiently, ensuring timely delivery of important documents to appropriate recipients.
- Enhanced office efficiency by organizing and maintaining filing systems, both physical and digital.
- Streamlined administrative processes for increased productivity through implementation of new software solutions.
Supervisor
Pattysmiths
08.2021 - 02.2023
- Customer Service and Satisfaction: Maintaining optimal service with customer feedback surveys noting 90%
- Handling and alleviating customers complaints
- Optimizing sales by actively engaging with customers with upselling and cross selling tactics.
- Leadership Qualities: Directly supervised, evaluated, and supported a team of over 15 staff members; managed the professional development and certification of the team to ensure that all regulatory and customer service standards were met and maintained.
- Inventory Management: Ordered, received, stocked, and managed inventory; oversaw daily, weekly, and monthly audits of inventory to ensure accuracy in cost-control and waste control procedures to prevent shrinkage.
- Problem Resolution: Addressed and resolved customer complaints and internal issues promptly and professionally.
- Scheduling and Resource Allocation: Created and managed employee schedules, optimizing staffing levels to meet business demands while controlling labor costs.
Restaurant Shift Leader
Stalactites
11.2019 - 12.2022
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Cross-trained crew members on different duties to increase coverage.
- Monitored employee food handling, safety and uniform requirements.
- Checked and monitored inventory levels to reorder items.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Optimized staff scheduling for seamless service delivery during peak hours, ensuring all shifts were adequately covered.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Education
Bachelor of Business - Banking and FinanceFinancial Risk Management
Victoria University
Melbourne, Australia01.2022
Skills
- High attention to detail
- Excellent written and verbal communication
- Intermediate to advanced excel skills through daily use, competency with V-Look up, pivot tables etc Proficient with MS Suite including word, power point, outlook, and teams
- Great work ethic and highly motivated
- Good understanding of computer software
- Administrative experience
Availability
I am available for employment with an immediate start and possess full working rights.
Timeline
Office Support Assistant/ Administrator
Accountancy Insurance
01.2023 - 06.2023
Supervisor
Pattysmiths
08.2021 - 02.2023
Restaurant Shift Leader
Stalactites
11.2019 - 12.2022
Bachelor of Business - Banking and FinanceFinancial Risk Management
Victoria University
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