Rupam Kumari

• Unified Frontline consist of multiple job roles in one, including but not subject to in-store sales, contact centre, online chat and in-home meeting.
• Provisioning and troubleshooting multiple kind of broadband- fibre ,wireless and copper, postpaid and prepaid mobile connection using CRM and other tools.
• Connect, qualify ,resolve and recommend services to end user.
• Consistently top 2 on leaderboards in KPI's in my team.
• logging and processing service request .
• Monitored all company inventory to ensure stock levels and databases were updated.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
• Engaged in user support interactions via telephone, chat and email platforms.
• Configured hardware, devices and software to set up work stations for employees.

• Cold-called leads and closed large number of new sales over several months.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Managed all sales plan activities, promotions, and product launches resulting in expanded revenues and branding.
• Set up appointments with potential and current customers to promote new products and services.

Marketing trust power products such as electricity band broadband and electricity.