Rupam Kumari
Christchucrh,Riccarton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
SME Delivery Lead
Spark Business Hub
Christchurch
03.2022 - Current
- Collaborated with team members to achieve target results.
- Conducting research, processing hub inventory and associated administration, compiling data and preparing quotes for consideration.
- Assisting with operating the regular customer call plan/campaign (from supplied lists) and proactively selling Spark services.
- Working with the entire sales team as a whole to assist the Sales Manager in achieving Hub targets
- Provisioning wireless, mobile ,fibre broadband and other services.
Unified Frontline (UFL)
Spark NewZealand
Christchucrh
04.2019 - 03.2022
- Unified Frontline consist of multiple job roles in one, including but not subject to in-store sales, contact center, online chat and in-home meeting.
- Provisioning and troubleshooting multiple kind of broadband- Fibre, wireless and copper, postpaid and prepaid mobile connection using CRM and other tools.
- Consistently top 2 on leaderboards in KPI's in my team.
- Logging and processing service request .
- Monitoring all company inventory to ensure stock levels and databases were updated.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Service Desk Analyst (Intrern)
Holistech Systems
Wellington , WGN
12.2018 - 03.2019
- Engaged in user support interactions via telephone, chat and email platforms.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Configured hardware, devices and software to set up work stations for employees.
ICT Sales Representative
Proffesional Sales Limited
Wellington , WGN
09.2016 - 12.2018
- Assessed customer's needs and coordinated with support groups to service customer.
- Developed and built customer relationships to surpass sales goals and maintain and expand market penetration.
- Serviced existing accounts, obtained project orders and established new accounts by planning and organizing daily work schedule.
- Managed sales effort and operational planning by updating and tracking customer activity within company CRM system.
Education
Graduate Diploma Level7 - Information Technology
Wellington Institute of Technology
Petone, NZ03.2015
Bachelor of Science - Electrical Engineering
All India Shivaji Memorial
Pune University 06.2012
Skills
- Office 365,Active directory
- Salesforce and CRM
- Ticketing and knowledge based system
- Troubleshooting
- Operational leadership
- Great wrtting and varbal communication
Timeline
SME Delivery Lead
Spark Business Hub
03.2022 - Current
Unified Frontline (UFL)
Spark NewZealand
04.2019 - 03.2022
Service Desk Analyst (Intrern)
Holistech Systems
12.2018 - 03.2019
ICT Sales Representative
Proffesional Sales Limited
09.2016 - 12.2018
Graduate Diploma Level7 - Information Technology
Wellington Institute of Technology
Bachelor of Science - Electrical Engineering
All India Shivaji Memorial
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