Rupam Kumari
Christchucrh,Riccarton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
SME Delivery Lead
Spark Business Hub
Christchurch
03.2022 - Current
- Collaborated with team members to achieve target results.
- Conducting research, processing hub inventory and associated administration, compiling data and preparing quotes for consideration.
- Assisting with operating the regular customer call plan/campaign (from supplied lists) and proactively selling Spark services.
- Working with the entire sales team as a whole to assist the Sales Manager in achieving Hub targets
- Provisioning wireless, mobile ,fibre broadband and other services.
Unified Frontline (UFL)
Spark NewZealand
Christchucrh
04.2019 - 03.2022
- Unified Frontline consist of multiple job roles in one, including but not subject to in-store sales, contact center, online chat and in-home meeting.
- Provisioning and troubleshooting multiple kind of broadband- Fibre, wireless and copper, postpaid and prepaid mobile connection using CRM and other tools.
- Consistently top 2 on leaderboards in KPI's in my team.
- Logging and processing service request .
- Monitoring all company inventory to ensure stock levels and databases were updated.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Service Desk Analyst (Intrern)
Holistech Systems
Wellington, WGN
12.2018 - 03.2019
- Engaged in user support interactions via telephone, chat and email platforms.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Configured hardware, devices and software to set up work stations for employees.
ICT Sales Representative
Proffesional Sales Limited
Wellington, WGN
09.2016 - 12.2018
- Assessed customer's needs and coordinated with support groups to service customer.
- Developed and built customer relationships to surpass sales goals and maintain and expand market penetration.
- Serviced existing accounts, obtained project orders and established new accounts by planning and organizing daily work schedule.
- Managed sales effort and operational planning by updating and tracking customer activity within company CRM system.
Education
Graduate Diploma Level7 - Information Technology
Wellington Institute of Technology
Petone, NZ03.2015
Bachelor of Science - Electrical Engineering
All India Shivaji Memorial
Pune University 06.2012
Skills
- Office 365,Active directory
- Salesforce and CRM
- Ticketing and knowledge based system
- Troubleshooting
- Operational leadership
- Great wrtting and varbal communication
Timeline
SME Delivery Lead
Spark Business Hub
03.2022 - Current
Unified Frontline (UFL)
Spark NewZealand
04.2019 - 03.2022
Service Desk Analyst (Intrern)
Holistech Systems
12.2018 - 03.2019
ICT Sales Representative
Proffesional Sales Limited
09.2016 - 12.2018
Graduate Diploma Level7 - Information Technology
Wellington Institute of Technology
Bachelor of Science - Electrical Engineering
All India Shivaji Memorial
Similar Profiles
Ashley ZenovichAshley Zenovich
SME Delivery Leader at Spark Business HubSME Delivery Leader at Spark Business Hub
Harish ChandelHarish Chandel
Key Account Manager at Spark Business Auckland CentralKey Account Manager at Spark Business Auckland Central
Francisco OchoaFrancisco Ochoa
iOS Software Senior developer at SPARK DIGITAL an Intive BusinessiOS Software Senior developer at SPARK DIGITAL an Intive Business