Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rupam Kumari

Christchucrh,Riccarton

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

SME Delivery Lead

Spark Business Hub
Christchurch
03.2022 - Current
  • Collaborated with team members to achieve target results.
  • Conducting research, processing hub inventory and associated administration, compiling data and preparing quotes for consideration.
  • Assisting with operating the regular customer call plan/campaign (from supplied lists) and proactively selling Spark services.
  • Working with the entire sales team as a whole to assist the Sales Manager in achieving Hub targets
  • Provisioning wireless, mobile ,fibre broadband and other services.

Unified Frontline (UFL)

Spark NewZealand
Christchucrh
04.2019 - 03.2022
  • Unified Frontline consist of multiple job roles in one, including but not subject to in-store sales, contact center, online chat and in-home meeting.
  • Provisioning and troubleshooting multiple kind of broadband- Fibre, wireless and copper, postpaid and prepaid mobile connection using CRM and other tools.
  • Consistently top 2 on leaderboards in KPI's in my team.
  • Logging and processing service request .
  • Monitoring all company inventory to ensure stock levels and databases were updated.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Service Desk Analyst (Intrern)

Holistech Systems
Wellington, WGN
12.2018 - 03.2019
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Configured hardware, devices and software to set up work stations for employees.

ICT Sales Representative

Proffesional Sales Limited
Wellington, WGN
09.2016 - 12.2018
  • Assessed customer's needs and coordinated with support groups to service customer.
  • Developed and built customer relationships to surpass sales goals and maintain and expand market penetration.
  • Serviced existing accounts, obtained project orders and established new accounts by planning and organizing daily work schedule.
  • Managed sales effort and operational planning by updating and tracking customer activity within company CRM system.

Education

Graduate Diploma Level7 - Information Technology

Wellington Institute of Technology
Petone, NZ
03.2015

Bachelor of Science - Electrical Engineering

All India Shivaji Memorial
Pune University
06.2012

Skills

  • Office 365,Active directory
  • Salesforce and CRM
  • Ticketing and knowledge based system
  • Troubleshooting
  • Operational leadership
  • Great wrtting and varbal communication

Timeline

SME Delivery Lead

Spark Business Hub
03.2022 - Current

Unified Frontline (UFL)

Spark NewZealand
04.2019 - 03.2022

Service Desk Analyst (Intrern)

Holistech Systems
12.2018 - 03.2019

ICT Sales Representative

Proffesional Sales Limited
09.2016 - 12.2018

Graduate Diploma Level7 - Information Technology

Wellington Institute of Technology

Bachelor of Science - Electrical Engineering

All India Shivaji Memorial

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Rupam Kumari