Rupinder Gill
Auckland
Summary
Ambitious Housekeeping manager with solid history of success in Hotel operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering5 years of related experience and pursuing new professional challenges with room for advancement at Nesuto company.
Overview
8
8
years of professional experience
Work History
Housekeeping Manager
Nesuto Stadium
08.2020 - Current
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover
- Commanded controls over expenses and inventory for optimal budget tracking
- Authorizing staff timesheets
- Managed many priorities and demands and is able to solve problems, support staff, as well as perform the duties of a housekeeper when required
- Apply Human resource management skills, such as hiring, training, scheduling and evaluating
Housekeeping Supervisor
Nesuto Stadium
12.2017 - 08.2020
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
- Stocked room attendant carts with supplies to keep carts organized and clean
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Managed team of24 personnel in busy hotel with244 rooms
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
Guest Service Agent
Nesuto Stadium/ Celestion
04.2017 - 12.2017
- Provided guest assistance and information regarding local attractions and points of interest
- Shared key hotel information to guests and provided details about pool and restaurants
- Handled payment processing and provided customers with receipts and proper bills and change
- Managed guest check-in and check-out procedures, reservations and payments
- Greeted arriving guests to provide assistance and facilitate check-ins
- Responded to guests, including email, telephone and in-person inquiries
- Answered guest inquiries regarding hotel offerings and services
- Worked with room service, housekeeping, maintenance and security to meet all guest needs
Customer Service Representative
Smoke Alarm Testing Agency
01.2017 - 04.2017
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Conferred with customers by telephone or in-person to provide product or service information
Education
Diploma - Hospitality Management, Level5 And6
Aspire2 International
01.2019
Skills
- Quality Improvements
- Department Coordination
- Invoice Processing
- Staff Training and Development
- Training and Development
Timeline
Housekeeping Manager
Nesuto Stadium
08.2020 - Current
Housekeeping Supervisor
Nesuto Stadium
12.2017 - 08.2020
Guest Service Agent
Nesuto Stadium/ Celestion
04.2017 - 12.2017
Customer Service Representative
Smoke Alarm Testing Agency
01.2017 - 04.2017
Diploma - Hospitality Management, Level5 And6
Aspire2 International
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