Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rupinder Kaur

Feilding,MWT

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bakery Supervisor

Pak N Save
05.2023 - 05.2025
  • Supervised daily bakery operations, ensuring product quality and adherence to safety standards.
  • Managed inventory levels, coordinating with suppliers to maintain optimal stock of ingredients.
  • Resolved customer complaints promptly, maintaining positive relationships and enhancing store reputation.
  • Resolved customer inquiries through effective communication and problem-solving strategies.
  • Managed escalated complaints with professionalism, ensuring timely resolutions aligned with company policies.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Bakery Manager

New World
12.2019 - 04.2023
  • Manage daily operations of the bakery
  • Supervise bakery staff and ensure quality standards are met
  • Monitor the preparation of baked goods and ensure that recipes are followed correctly
  • Ensure health and safety and food and safety standards are met in the department
  • Order and maintain an inventory of baking supplies
  • Schedule the staff roster
  • Maintain records of production and sales
  • Train new staff members
  • Manage customer complaints and resolve any issues
  • SAP Experience
  • Develop new recipes and products as needed
  • Wastage control

Baker

Pak N Save
05.2018 - 11.2019
  • Baking different types of Breads and Buns, Cakes, Slices, Muffins, Scones, Do nuts
  • Sponge rolls, Cookies, Pastry, Pies and Sausage rolls, Quiches, Pizzas, Decoration of Cakes
  • Desserts etc.
  • Produced consistently high-quality baked goods for customers.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Created appealing displays to showcase products in bakery.
  • Cleaned and maintained kitchen equipment and oven.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Packaged finished products for sale.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Determined baking times for various items.

Chef

The Coffee Club
04.2018 - 05.2018
  • Cooking according to the menu, baking and preparation and send orders on the time, tidy up kitchen, Cook pies, sausage rolls, monthly stock take, control kitchen expenditure, make list for every day food ordering, etc.
  • Placed orders to restock items before supplies ran out.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Collaborated with staff members to create meals for large banquets.
  • Utilized culinary techniques to create visually appealing dishes.
  • Participated in food tastings and taste tests.

Chef

Eden Garden Cafe
02.2018 - 05.2018
  • Cabinet food like pies , sausages , different types of sandwiches , lasagna , frittata , quiches, prepare lunch meal , cleaning Duties: Cooking, Baking like muffins , slices , scones , cookies ,plating , prepare kitchen
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Cooked memorable dishes that brought new customers into establishment.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.

Chef

New Shoots Children Care Centre
01.2018 - 04.2018
  • Cooking, Baking, menu planning and food ordering, Prepare fruit platters , cook food according their allergies.

Chef

Compass Group
12.2016 - 01.2018
  • Baking and prepare the food for resident’s lunch and dinner, prepare desserts, soup, sandwiches
  • Prepare food according likes and dislikes of people.

Factory Worker

Just Enterprises food factory
06.2016 - 03.2017
  • Cooking, packing and preparing food

Education

Diploma In Food And Preparation Cookery Level5 -

Cornell Institute of Business And Technology
Auckland, AUK
09.2017

Diploma - Computer Applications Development

Lovely Professional University
India
01.2014

Skills

  • Excellent Baker and Dessert Maker
  • Food Safety training
  • Personal Hygiene training
  • Experience in different style cooking and baking
  • Fast learner and able to work under pressure
  • Excellent team player
  • Icing Techniques
  • Knowledge of Raw Materials
  • Food Management
  • Business Management
  • Maintain Food Safety
  • Customer service
  • Documentation
  • Quality control
  • Sales expertise

Certification

CERTIFICATES: Food Safety and Safety at Work Level 2 Food Safety in Catering Level 2 Diploma in Food Preparation and Cooking (Culinary Arts) - IVQ New Zealand Certificate in Cookery Level 4 New Zealand Diploma in Cookery Level 5 City and Guilds certificate

Timeline

Bakery Supervisor

Pak N Save
05.2023 - 05.2025

Bakery Manager

New World
12.2019 - 04.2023

Baker

Pak N Save
05.2018 - 11.2019

Chef

The Coffee Club
04.2018 - 05.2018

Chef

Eden Garden Cafe
02.2018 - 05.2018

Chef

New Shoots Children Care Centre
01.2018 - 04.2018

Chef

Compass Group
12.2016 - 01.2018

Factory Worker

Just Enterprises food factory
06.2016 - 03.2017

Diploma In Food And Preparation Cookery Level5 -

Cornell Institute of Business And Technology

Diploma - Computer Applications Development

Lovely Professional University

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Rupinder Kaur