Rupinder Singh
Duty Manager
Auckland
Summary
Dynamic leader with extensive experience in restaurant management and customer service, notably at Woolworths. Excelled in inventory control, operations management, and staff development, driving positive changes and maximizing efficiency. Skilled in fostering vendor relationships and enhancing customer satisfaction, demonstrating a blend of strategic business operations expertise and exceptional interpersonal skills.
Overview
13
13
years of professional experience
Work History
Duty Manager
Woolworths Supermarket
01.2022 - Current
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Purchased food and cultivated strong vendor relationships.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maximized quality assurance by completing frequent line checks.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Small Business Owner
Kiwi Car Valet
01.2016 - 12.2021
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Shined vehicle windows and windshields to remove water spots.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Applied protective agents, including sealants, to protect surfaces.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Completed timely and thorough car details for increased customer satisfaction and repeat business.
- Enhanced customer loyalty by providing personalized detailing advice and follow-up care instructions.
- Maintained safe and organized workspace to prevent accidents and improve workflow.
- Provided exceptional customer service by addressing specific concerns or requests during the detailing process.
- Increased positive feedback, applying high-quality wax to protect paint and ensure lasting shine.
Cafe Team Leader
BP Connect
03.2012 - 12.2015
- Maintained inventory of all saleable items.
- Built trustful relationships with customers to encourage return visits.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Answered incoming calls and emails to provide product information, features and benefits.
- Increased sales and customer satisfaction through personalized servicing.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Counted nightly income, categorizing, and sending to bank on weekly basis.
- Pumped gas for guests and took payments.
- Facilitated sales of services and goods.
- Checked customer identification for cigarette, and lottery sales.
- Cleaned up gas and other spills in accordance with spill procedures.
- Coordinated between billing department and customers to resolve problems.
- Explained repair and maintenance procedures to customers for full comprehension.
- Followed safety protocols while working, avoiding accidents and injuries.
- Checked tools and equipment to prevent accidents and injuries.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Fostered a positive work environment by addressing conflicts immediately, promoting open communication among staff members, and recognizing exceptional performance.
- Scheduled staff shifts efficiently, maintaining appropriate coverage during peak hours while minimizing labor costs.
- Streamlined cafe operations by identifying areas for improvement and implementing necessary changes in processes and procedures.
Education
Bachelor of Business Administration - Business
Cornell Institute of Business And Technology
AucklandBachelor of Arts - Arts
Punjab University
India 04.2001 -
Skills
Inventory control and record keeping
Food service background
Point of Sale (POS) system operation
Recruitment
Staff Scheduling
Staff Management
Operations management
Order delivery practices
Customer service focus
References
To be provided on request.
Timeline
Duty Manager
Woolworths Supermarket
01.2022 - Current
Small Business Owner
Kiwi Car Valet
01.2016 - 12.2021
Cafe Team Leader
BP Connect
03.2012 - 12.2015
Bachelor of Arts - Arts
Punjab University
04.2001 -
Bachelor of Business Administration - Business
Cornell Institute of Business And Technology
Similar Profiles
Myah TipeneMyah Tipene
Bulk Foods Manager at Woolworths SupermarketBulk Foods Manager at Woolworths Supermarket
Sara ElisarowSara Elisarow
Bakery /Deli Assistant at Woolworths SupermarketBakery /Deli Assistant at Woolworths Supermarket
Yiming SunYiming Sun
Team Member at Woolworths SupermarketTeam Member at Woolworths Supermarket