Rupinder Kaur Basra
Flat Bush
Summary
I am a proven leader in retail management, notably with Sophie, where I spearheaded team collaboration and significantly expanded the customer base. Expert in sales and visual merchandising, I excel in communication and multitasking, driving customer satisfaction and repeat business. Achieved and surpassed sales goals through strategic partnerships and effective team mentoring, demonstrating a reliable and self-motivated work ethic.
Overview
12
12
years of professional experience
Work History
Clothing Sales Manager
Sophie
05.2016 - Current
- Established a positive work environment, fostering a culture of teamwork and collaboration among staff members.
- Expanded customer base by engaging in networking events within the local community and building strategic partnerships with other businesses in the area.
- Maintained visual merchandising standards in accordance with brand guidelines, ensuring an engaging shopping experience for customers.
- Negotiated favorable contracts with suppliers, securing competitive pricing on high-quality merchandise.
- Enhanced customer satisfaction through personalized service and attention to individual needs.
- Increased repeat business through excellent customer service, cultivating loyal clients who became regular shoppers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Counter Manager
Farmers
07.2012 - 03.2016
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Recruited trained, and mentored new employees, fostering a high-performance team environment.
- Improved overall efficiency at the cosmetic counter by implementing new organizational systems for inventory management.
- Managed inventory levels effectively, ensuring the availability of best-selling products at all times.
- Implemented visual merchandising standards, resulting in an attractive and organized cosmetic counter display.
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Planned and prepared for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
- Greeted and assisted customers within minutes of approaching cosmetic counter.
Education
Bachelor Of Arts - Fashion Design
Mumbai University
Mumbai India 06.1999
Skills
- Sales expertise
- Time Management
- Positive Attitude
- Multitasking Abilities
- Reliability
- Excellent Communication
- Task Prioritization
- Professional and Courteous
- Self Motivation
- Driven Work Ethic
Timeline
Clothing Sales Manager
Sophie
05.2016 - Current
Counter Manager
Farmers
07.2012 - 03.2016
Bachelor Of Arts - Fashion Design
Mumbai University
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