Rupita Rani
Woodend,Christchurch
Summary
Customer service and administrative professional with expertise in enhancing customer experiences through effective communication and organizational skills. Demonstrated ability to resolve inquiries and complaints, contributing to operational efficiency and high customer satisfaction in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Noel Leeming
01.2022 - Current
- Handled customer enquiries, complaints, repairs, and follow-ups across in-store, phone, and email channels, ensuring timely and accurate resolutions.
- Processed sales transactions accurately, managed service documentation, and coordinated repair workflows to support customer needs.
- Achieved recognition for administrative organization, clear communication, and consistently maintaining positive customer experiences.
Sales Assistant
2 Degrees Frankton
01.2021 - 01.2022
- Supported monthly targets by efficiently handling face-to-face and phone enquiries and processing orders.
- Maintained merchandising and pricing standards while enhancing cross-selling and customer retention.
- Guided customers to suitable mobile and broadband plans, facilitating smooth transitions from other providers.
Senior Checkout Assistant
PaknSave Queenstown
01.2019 - 01.2021
- Ensured compliance with regulations to prevent underage alcohol service.
- Organized product displays to improve merchandising impact.
- Assisted supervisors in daily training sessions to enhance team skills.
Shift Manager
McDonald's Auckland & Frankton Queenstown
01.2016 - 01.2019
- Supervised crew to ensure compliance with restaurant operations and safety procedures.
- Maintained food safety standards, ensuring customers received high-quality food.
- Ensured accurate cash handling and record-keeping for daily operations.
- Planned and organized shift tasks to achieve consistent quality, service, and cleanliness.
Education
Graduate Diploma - Hospitality & Tourism Management Level 7
Southern Institute of Technology
Queenstown, NZ01-2021
Graduate Diploma - Business and Management Level 5 & 6
Newton College of Business And Technology
Auckland01-2017
Skills
- Customer engagement
- Client support and relationship management
- Professional communication
- Conflict resolution
- Cross-selling strategies
- Data entry
- Document management
- Team coordination and workflow optimization
- KPI management
- Multitasking abilities
- Adaptability
- Customer engagement
Leadership Experience
With the combination of studying and working in same field, I have gained knowledge to deal with problems calmly and efficiently. I am committed to complete appointed tasks in organized way so that my team or me being a team player able to reach goals successfully.
Communication Skills
Strong communication skills demonstrated through handling enquiries, complaints, and service requests across in-store, phone, and email channels. Experienced in administrative tasks including documentation, data entry, repair coordination, and managing customer correspondence with accuracy. Delivers high-quality customer service by resolving issues promptly, processing transactions efficiently, and ensuring a smooth end-to-end customer experience. Builds positive relationships through clear communication, active listening, and a professional, service-focused approach.
References
- Neeru Pal, Sales Assistant, Warehouse Stationary, 0272556401
- Ali Jafri, Assistant Store Manager, Noel Leeming, 0212019429
Timeline
Customer Service Representative
Noel Leeming
01.2022 - Current
Sales Assistant
2 Degrees Frankton
01.2021 - 01.2022
Senior Checkout Assistant
PaknSave Queenstown
01.2019 - 01.2021
Shift Manager
McDonald's Auckland & Frankton Queenstown
01.2016 - 01.2019
Graduate Diploma - Hospitality & Tourism Management Level 7
Southern Institute of Technology
Graduate Diploma - Business and Management Level 5 & 6
Newton College of Business And Technology