Rusco Niemand
Frankton,New Zealand
Summary
Results-driven Fleet Manager skilled in optimizing operational efficiency and team performance. Expertise includes conducting performance reviews and resolving conflicts to enhance fleet management. Experienced Chief Workshop Manager with a strong background in overseeing operations and implementing effective strategies. Proven strengths in leadership, strategic planning, and problem-solving to drive continuous improvement and elevate service delivery.
Overview
36
36
years of professional experience
Work History
Fleet Manager /Chief Workshop Manager
Kinetic New Zealand NZ Bus & GO Bus
01.2020 - Current
- Facilitated health and safety workshops to enhance workplace practices.
- Conducted interviews and performance reviews to optimize team efficiency.
- Planned proactive maintenance work to meet key performance indicators.
- Managed contractors and maintained effective liaisons for project success.
- Evaluated, adjusted, and implemented processes for operational improvement.
- Led team-building initiatives to foster motivation and collaboration.
- Oversaw fleet operational management meetings and generated comprehensive reports.
- Administered staff management and resolved conflicts to ensure a cohesive work environment.
Service Manager
Wellinton Armstrongs Subaru
01.2019 - 01.2020
- Hiring & Performance reviews
- Operational Management and advertising
- CSI reviews and Customer complaints
- Proactive work planning
- Financial reports daily / monthly / quarterly
- Process evaluation, adjustment and implementation
- Team Building and motivation
- Management meetings and report
Workshop controller / Foreman
Auckland City Toyota Grey Lynn
01.2017 - 01.2019
- Health and safety
- Works allocation
- Customer service
- Management meetings
- Workflow management
- Technician efficiency
- Diagnosis and staff training
- Time management
- Quality control
Workshop controller / Foreman
McCarthy Toyota Centurion South Africa
01.2016 - 01.2017
- Managed daily workshop operations and scheduled vehicle service appointments.
- Coordinated technician assignments and ensured timely completion of repairs.
- Trained new staff on workshop procedures and customer service protocols.
- Implemented quality control measures to enhance service delivery standards.
- Assisted in maintaining compliance with health and safety regulations in the workshop.
Working foreman / Diagnostic Technician
Oranje Toyota / Hino Trucks South Africa
01.2011 - 01.2015
- Coordinated team schedules and delegated tasks to ensure optimal productivity.
- Trained new employees on safety protocols and equipment handling procedures.
- Implemented quality control measures to maintain high standards in production.
- Trained staff in proper operation techniques, safety procedures and quality control measures.
- Provided guidance to employees on how best to perform their assigned duties.
Service advisor / Salesman / Workshop Manager
Steve’s Auto Clinic (South Africa)
01.1998 - 01.2011
- Assisted customers with service inquiries and vehicle maintenance needs.
- Scheduled appointments for vehicle inspections and repairs efficiently.
- Collaborated with technicians to communicate repair status to customers.
- Managed customer records and service history in the database system.
- Addressed customer complaints promptly to ensure satisfaction and retention.
- Resolved customer complaints in an efficient and courteous manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Developed and maintained strong relationships with customers to ensure repeat business.
Senior Technician
Lindsay Saker Audi Centre (South Africa)
01.1996 - 01.1998
- Diagnosed and repaired complex vehicle systems for high-performance Audi models.
- Conducted routine maintenance and inspections on vehicles to ensure safety standards.
- Collaborated with service advisors to address customer concerns and service needs.
- Utilized diagnostic tools to identify mechanical and electrical faults in vehicles.
- Mentored junior technicians on repair techniques and best practices in servicing Audis.
- Repaired, replaced, or upgraded defective parts using a variety of tools and test instruments.
- Resolved complex technical issues by researching solutions online and consulting with experienced technicians in the field.
Technician
Clifton Motors (Mercedes-Benz Dealer (South Africa)
01.1995 - 01.1996
- Performed routine maintenance on Mercedes-Benz vehicles to ensure optimal performance.
- Diagnosed technical issues using advanced diagnostic tools and software systems.
- Collaborated with service advisors to schedule repairs and manage customer expectations.
- Conducted inspections and repairs in accordance with manufacturer specifications and standards.
- Maintained cleanliness and organization of the workshop to enhance operational efficiency.
Technician
President Motors Car and Truck (South Africa)
01.1993 - 01.1995
- Conducted inspections and repairs in accordance with manufacturer specifications and standards.
- Maintained cleanliness and organization of the workshop to enhance operational efficiency.
- Communicated effectively with customers regarding vehicle status and repair recommendations.
- Replaced defective components or parts as needed.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Managed quality control and maintained high level of customer satisfaction.
Technician – Apprentice
John Williams Motors -Mercedes -Benz Dealer (South Africa)
01.1990 - 01.1993
- Assisted technicians in performing vehicle diagnostics and repairs.
- Maintained cleanliness and organization of the workshop area.
- Operated diagnostic tools to identify vehicle performance problems.
- Followed safety protocols while handling tools and equipment.
- Learned the specifications and features of Mercedes-Benz vehicles.
- Assembled components according to instructions.
- Observed experienced technicians during complex repair procedures.
Education
High School Diploma -
Sand Du Plessiss High School
Bloemfontein South Africa 11-1988
Skills
- Resourceful leadership
- Relationship building
- Dependability
- Responsibility
- Commitment to excellence
- Goal orientation
- Eagerness to learn
- Flexibility
- Adaptability
- Organizational skills
- Fleet management
- Performance reviews
- Conflict resolution
- Operational efficiency
Computer Skills And Software Programs
- Microsoft word
- Microsoft excel
- Tunz – Automotive
- Units – Automotive
- TIMS – Transport Integrated Management System
- Sage – Workshop / Inventory and logistics management
General Health
Excellent, no disabilities
Criminal Convictions
None
Drivers Licence
Full class 1 & 2
References
On request
Citizenship
New Zealand Citizen
Languages
- Afrikaans
- German
- English, Professional
- Afrikaans, Professional
- German, Basic Efficiency
Hobbies and Interests
- Gym
- Hiking
- Traveling
Professional Development And Training
- Toyota Technician
- Pro-technician fast track
- Basic of diagnostics
- Engine one & two petrol and diesel
- Chassis one & two
- Electrical one & two
- Master diagnostic Technician – Diesel and Petrol engine, electrical, NVH and multiplex
- Service advisor level One & level Two
- Master service advisor
Key Capabilities
- Resourceful leader who excels at building trusted relationships
- Dependable, responsible contributor committed to excellence and success
- Goal orientated and keen to acquire new skills
- Flexible and adaptable with excellent organizational skills
Timeline
Fleet Manager /Chief Workshop Manager
Kinetic New Zealand NZ Bus & GO Bus
01.2020 - Current
Service Manager
Wellinton Armstrongs Subaru
01.2019 - 01.2020
Workshop controller / Foreman
Auckland City Toyota Grey Lynn
01.2017 - 01.2019
Workshop controller / Foreman
McCarthy Toyota Centurion South Africa
01.2016 - 01.2017
Working foreman / Diagnostic Technician
Oranje Toyota / Hino Trucks South Africa
01.2011 - 01.2015
Service advisor / Salesman / Workshop Manager
Steve’s Auto Clinic (South Africa)
01.1998 - 01.2011
Senior Technician
Lindsay Saker Audi Centre (South Africa)
01.1996 - 01.1998
Technician
Clifton Motors (Mercedes-Benz Dealer (South Africa)
01.1995 - 01.1996
Technician
President Motors Car and Truck (South Africa)
01.1993 - 01.1995
Technician – Apprentice
John Williams Motors -Mercedes -Benz Dealer (South Africa)
01.1990 - 01.1993
High School Diploma -
Sand Du Plessiss High School