Rushi Nyayi
Auckland,NZ
Summary
IT and Helpdesk Support professional with a track record of success in providing a high standard of technical support in a range of companies. Experience in providing a high standard of service desk and IT support and proven to contribute to teams to achieve excellent service standards. Excellent interpersonal, communication, and relationship management skills with the ability to relate well with others at all internal and external levels. A quick learner with extensive experience with service desk toolsets and troubleshooting hardware, software, and networking issues. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Regional Enablement Lead
The warehouse Group
Auckland, Northshore
02.2023 - Current
- Provided training on the use of new sales technologies and tools.
- Designed onboarding plans for new hires to help them quickly get up-to-speed on products, services, and processes.
- Performed needs assessments with current customers to understand how we can better meet their requirements.
- Monitored customer feedback from surveys and focus groups to inform future improvements.
- Identified areas where additional training is needed among our existing staff.
- Managed relationships with third-party vendors providing support services such as IT or design work.
- Listened to customer needs to identify and recommend best products and services.
- Researched competitive landscapes to find opportunities for improvement in our own offerings.
Technical Solution Specialist
The Warehouse Group/Noel Leeming
Auckland, NZ
02.2021 - 04.2023
- System maintenance, ONT maintenance and upgrades, POS, Network troubleshooting, Team management, Security Services, Hardware upgrades, VOIP services, Hyper fiber installation
Desktop Support Technician
Vj Trading ltd
Auckland, NZ
07.2020 - 02.2021
- System Management, Remote Support, POS services, LAN, WAN, Network support, Customer service
Education
Nz diploma in System Administrator -
Aspire2internation business and technology
01.2019
Nz Diploma in Information Technology -
Aspire2internation business and technology
01.2018
Skills
- System maintenance
- Training Program Creation
- Customer Service And Care
- Goals And Performance
- Salesforce
- Team Leadership
- ONT maintenance and upgrades
- Network troubleshooting
- Team management
- Security Services
- Hardware upgrades
- VOIP services
- Hyper fiber installation
- Desktop Support Technician
- System Management
- Remote Support
- Staff Training And Development
- Customer service
- IT Troubleshooting & Problem Solving
- Onsite & Remote Technical Support
- Up-to-Date Knowledge of Computer Operating Systems
- LAN & WAN Connectivity & Maintenance
- Computer Hardware Systems & Components
Recent Experience
- Technical Solution Specialist, The Warehouse Group/Noel Leeming, Auckland, 02/01/21, Current
- Technical support, Vj trading limited, Mt Roskill, Auckland, 07/01/20, 02/01/21
Other
Cooking and technology, Resident, Contact details available on request
Awards
- Awarded Scholarship in Aspire2,Auckand, 2019
- Winner Project of the Year, Aspire, Auckland, 2018
Timeline
Regional Enablement Lead
The warehouse Group
02.2023 - Current
Technical Solution Specialist
The Warehouse Group/Noel Leeming
02.2021 - 04.2023
Desktop Support Technician
Vj Trading ltd
07.2020 - 02.2021
Nz diploma in System Administrator -
Aspire2internation business and technology
Nz Diploma in Information Technology -
Aspire2internation business and technology
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