Russell Jovan Khan
Christchurch
Summary
Business Development Manager
Food and beverage field enthusiast, with a commitment to top-tier performance. Strong leadership and communication skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Online English Tutor
Preply
11.2024 - Current
- Interacted positively with individuals from different backgrounds, all levels of language experience and with variety of learning disabilities.
- Promoted a positive online learning environment by fostering respectful and inclusive interactions between students.
- Applied in-depth understanding of course materials and tutoring tactics to help new students.
- Developed customized study plans for each learner based on their individual needs and goals, leading to improved outcomes.
- Over 600 hours of teaching
Business Development Manager
Toastplus
11.2022 - 11.2024
- Monitored 7 store performance and identified opportunities for improvement
- Recruited team members for maintaining adequate staffing levels according to projected sales
- Managed profit goals against budget and prior year, keeping controllable costs within budget
- Developed long and short-range financial objectives, supporting company mission statement
- Analyzed current processes and implemented efficiencies that reduced costs
- Used customer feedback for improving operations and building brand loyalty
- Monitored customer feedback and implemented changes as needed to enhance service quality
Assistant General Manager
Petarung Group
01.2020 - 05.2021
- Planning and developing new marketing strategies for 4 leading restaurant brands in Petarung Group
- Controlled budgets and conducted financial analysis to optimize profitability
- Monitored daily operations of various departments; developed action plans when necessary
- Collaborated with other departments to ensure successful store operations
- Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships
- Recruited, trained and supervised a team of 15+ employees in the sales department
Relationship Manager
Twin Wealth Human Resource
06.2019 - 01.2020
- Build relations between worker and company
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
Sales Associate
Telkom Taiwan
02.2017 - 10.2018
- Organized employee events such as team building activities, holiday parties and recognition ceremonies
- Collaborated with other departments such as Legal or Finance to provide support when needed
- Ensured compliance with all applicable employment laws and regulations at both the state and federal level
- Maintained up-to-date employee records in accordance with company policies and procedures
- Performed administrative tasks such as preparing documents, maintaining reports, generating correspondence and responding to inquiries from staff members
Education
Bachelor Of Science (B.S.) - Hospitality Management
I-Shou University
Kaohsiung, Taiwan07.2019
Skills
- Sales Expertise
- Product Analysis
- Employee Scheduling
- Verbal and Written Communication
- Profit and Loss Accountability
- Market Growth
- Staff Development
- Risk Management
Certification
- TOEIC English Certification
- AHLEI Hotel Analytics
- IELTS band (7.5)
Languages
Indonesian
English
Chinese (Mandarin)
Personal Information
- Date of Birth: 03/27/96
- Nationality: Indonesian
Timeline
Online English Tutor
Preply
11.2024 - Current
Business Development Manager
Toastplus
11.2022 - 11.2024
Assistant General Manager
Petarung Group
01.2020 - 05.2021
Relationship Manager
Twin Wealth Human Resource
06.2019 - 01.2020
Sales Associate
Telkom Taiwan
02.2017 - 10.2018
Bachelor Of Science (B.S.) - Hospitality Management
I-Shou University
Similar Profiles
Aisha WonchikoAisha Wonchiko
ESL Tutor at PreplyESL Tutor at Preply
Maaz AhmadMaaz Ahmad
Tutor at PreplyTutor at Preply
Varvara GeorgouliVarvara Georgouli
Online Tutor at PREPLYOnline Tutor at PREPLY