Rustam Singh Gill
Lower Hutt
Summary
A passionate hospitality and customer service professional with extensive experience in food preparation, management, and team leadership, looking to apply my expertise and skills to a new challenging opportunity. I am committed to delivering exceptional service, maintaining high standards, and driving business success.
Overview
17
17
years of professional experience
Work History
Owner
Royal Catering Services
03.2019 - 03.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Customer Service Manager
Caroline K Morgan
02.2012 - 02.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Baker
Raptor One Pty Ltd. (The Flour Shop)
01.2011 - 01.2012
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Table Hand
Litho Art Pty Ltd.
11.2009 - 01.2011
- Contributed to a positive work environment through effective communication and teamwork.
- Demonstrated flexibility by adapting to changing priorities as needed during busy shifts or special events.
- Managed time effectively to meet deadlines while maintaining a high level of attention to detail.
Cook
Café Mirchi Indian Restaurant
12.2007 - 04.2009
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Assisted with menu development and special orders for customers.
Education
Diploma of Management -
New England College of Technology
Brisbane, QLD01-2012
Diploma of Hospitality Management -
Shafston School of Hospitality
Brisbane, QLD01-2009
Certificate III in Hospitality Commercial Cookery -
Shafston School of Hospitality
Brisbane, QLD01-2008
Skills
- Verbal and written communication
- Customer relations
- Small business operations
- Relationship building
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Owner
Royal Catering Services
03.2019 - 03.2025
Customer Service Manager
Caroline K Morgan
02.2012 - 02.2014
Baker
Raptor One Pty Ltd. (The Flour Shop)
01.2011 - 01.2012
Table Hand
Litho Art Pty Ltd.
11.2009 - 01.2011
Cook
Café Mirchi Indian Restaurant
12.2007 - 04.2009
Diploma of Management -
New England College of Technology
Diploma of Hospitality Management -
Shafston School of Hospitality
Certificate III in Hospitality Commercial Cookery -
Shafston School of Hospitality
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