Ruth Ansell
Auckland,AUK
Summary
Enthusiastic Cafe Worker delivers consistent service excellence by anticipating and responding to customer needs. Versatile and flexible team player performs variety of tasks, including serving, cash register operation and hostess duties. Committed to promoting customer satisfaction by accurately completing daily work.
Overview
3
3
years of professional experience
Work History
Cafe Worker
Pokeno Ice Cream Shop
Pokeno
01.2023 - 08.2025
- Scooped ice cream for sundaes and made milkshakes for patrons.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Verified accuracy of order before serving it to customers.
- Brewed and served coffee and tea with preferred add-ins.
- Prepared and served a variety of ice cream flavors and frozen desserts to customers, ensuring high-quality service.
- Greeted customers and provided menu information.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Cleaned and organized utensil area, napkins station and restroom facilities.
- Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations.
Cafe Worker
Movenpick Pink Sands Cafe
Pokeno
03.2023 - 07.2025
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Received payment from customers, processed credit card transactions, and issued change or receipts.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
- Brewed and served coffee and tea with preferred add-ins.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Adhered to company food, safety, quality and sanitation policies.
- Served customers by phone to take orders and answer product or service questions.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Tailored orders to address customer allergies and gluten concerns.
Skills
- Customer service
- Cash handling
- Food safety
- Order accuracy
- Beverage preparation
- Daily reconciliation
Timeline
Cafe Worker
Movenpick Pink Sands Cafe
03.2023 - 07.2025
Cafe Worker
Pokeno Ice Cream Shop
01.2023 - 08.2025
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