Summary
Overview
Work History
Skills
Interests
Timeline
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Ruth Clements-Jones

Tauranga

Summary

Resourceful and adaptable professional with a solid understanding of building materials and construction, developed through experience managing an architectural design office and a background working in the imports department at Mitre10 Support Centre. This is complemented by a genuine passion for customer service excellence and a proven history of going above and beyond to meet customers' needs. A hands-on, capable DIY enthusiast with practical experience crafting with wood and metal using a variety of power tools.

Overview

41
41
years of professional experience

Work History

Vacation Rental Property Manager

Self Employed
01.2018 - 01.2025
  • Provided exceptional customer service through clear communication channels such as email, phone calls, or in-person meetings when necessary.
  • Assisted guests in planning their vacations by providing personalised recommendations, ensuring memorable and enjoyable stays.
  • Improved overall guest experience by addressing concerns promptly and professionally, ensuring positive reviews and repeat bookings.
  • Managed property maintenance, ensuring a comfortable and safe environment for guests.
  • Provided exceptional customer service, resulting in repeat bookings and positive reviews from guests.
  • Resolved any disputes or complaints promptly while maintaining professionalism; fostering strong relationships with both guests and neighbours alike.
  • Increased guest satisfaction through prompt communication and attentiveness to their needs.

Maintenance Gardener

Self Employed
10.2019 - 11.2024


  • Educated clients on proper plant care techniques, increasing satisfaction rates among customers.
  • Provided quality customer service by addressing client concerns and offering knowledgeable gardening advice.
  • Maintained grounds by pruning, trimming, weeding, and general clean-up.
  • Utilised power tools and landscaping machines to maintain outdoor areas.
  • Prepared soil for planting and sowing.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.
  • Assisted in project planning stages providing expertise on plant species, soil conditions, and seasonal considerations for successful landscape installations.
  • Maintained tools and equipment in optimal working condition, ensuring safe and effective use in daily tasks.

Purchasing Coordinator

Mitre 10 Support Centre
03.2010 - 02.2017
  • Maintained complete documentation and records of all purchasing activities.
  • Reviewed purchase orders for accuracy and compliance with company policies before approval, minimising errors and potential disputes.
  • Monitored all purchase requisitions and handled adjustments with vendors.
  • Ensured accurate documentation of procurement activities, maintaining a comprehensive and organised filing system that facilitated easy access to vital information when needed.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Managed inventory levels effectively, reducing stockouts and excess inventory costs while maintaining optimal product availability.
  • Generated reports on purchasing activities to support management decisions.

Architectural Assistant

Self Employed
06.1984 - 09.2000
  • Provided clerical and administrative support to senior architect.
  • Put together project documents and reports.
  • Liaised with council staff regarding project-related documents.
  • Reviewed technical drawings developed by lead architect.
  • Organised and uploaded drawings to web-based storage site to share drawings with project subcontractors.
  • Assisted lead architect with site measurements and information gathering,

Skills

  • Customer service-focused
  • Problem-solving
  • Time management
  • Relationship building with a good sense of humour

Interests

I enjoy the outdoors especially cycling, multisport, photography, wildlife and gardening I also like reading inspirational autobiographies by actors and sportspeople Hobbies include pottery and ceramics, handcrafts, creating metal sculptures and woodwork I enjoy spending time with my family, travelling and meeting people from other countries

Timeline

Maintenance Gardener

Self Employed
10.2019 - 11.2024

Vacation Rental Property Manager

Self Employed
01.2018 - 01.2025

Purchasing Coordinator

Mitre 10 Support Centre
03.2010 - 02.2017

Architectural Assistant

Self Employed
06.1984 - 09.2000

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Ruth Clements-Jones